Sunil S Kumar Email & Phone Number

Pan India

Administration• Manage and monitor daily office administration services, including building facilities management, building maintenance, office renovation, security.• Assist to create, improve and maintain office procedures and guidelines.• Plan and control overall budget.• Manage facility compliance requirements and upkeep of client offices• Monitor inventory of office supplies and the purchasing of new material• Serve as the liaison between administrative personnel and senior management, communicating needs and concerns so they can be handled expeditiously• Manage logistics for client events – location, F&B, transportation, stationaries and supplies.• Documentation for travel and visa (work with vendors to fetch documentation in place)• Responsible to plan, organize and manage the procurement process for all requirements.• Ensures that the procurement process is in adherence to company policy• Part of Project meetings and supplier discussions.• Develop and maintain a commercially sound Vendor base, survey the market for new supply sources, maintain Project "Approved Vendor List"Executive Support• To Complete a broad variety of administrative tasks for MD including: managing an extremely active calendar of appointments, completing expense reports, composing and preparing correspondence that is sometimes confidential, arranging agendas and compiling documents for travel-related meetings.• Communicate directly and on behalf of MD with Board members, staff and others on matters related to programmatic initiatives.• Research, prioritize and follow up on incoming issues/concerns addressed to the MD, including those of a sensitive or confidential nature. To determine appropriate course of action, referral or response.• Provide a bridge for smooth communication, demonstrating leadership to maintain credibility, trust and support with senior management staff.• Travelling to other locations to check the workflow.

Bengaluru, Karnataka, India

Manager -Admin & Facilities with specilization in end-to-end management of offices across pan India which includes budgeting, costing, vendor finalization, employee welfare with plethora of expertise in all sectors which includes Real Estate, Hospitality, Managing office spaces, Event Management, IT, Office set-up,etc.,Now looking for a better opportunity to explore the skills acquired by me in new organization if provided an opportunity.

Bangalore,Chennai,Hyderabad,Goa,Coimbatore,Cochin,Srilanka...Etc

Administration• Manage and monitor daily office administration services, including building facilities management, building maintenance, office renovation, security.• Assist to create, improve and maintain office procedures and guidelines.• Plan and control overall budget.• Manage facility compliance requirements and upkeep of client offices• Monitor inventory of office supplies and the purchasing of new material• Serve as the liaison between administrative personnel and senior management, communicating needs and concerns so they can be handled expeditiously• Manage logistics for client events – location, F&B, transportation, stationaries and supplies.• Documentation for travel and visa (work with vendors to fetch documentation in place)• Responsible to plan, organize and manage the procurement process for all requirements.• Ensures that the procurement process is in adherence to company policy• Part of Project meetings and supplier discussions.• Develop and maintain a commercially sound Vendor base, survey the market for new supply sources, maintain Project "Approved Vendor List"Executive Support• To Complete a broad variety of administrative tasks for MD including: managing an extremely active calendar of appointments, completing expense reports, composing and preparing correspondence that is sometimes confidential, arranging agendas and compiling documents for travel-related meetings.• Communicate directly and on behalf of MD with Board members, staff and others on matters related to programmatic initiatives.• Research, prioritize and follow up on incoming issues/concerns addressed to the MD, including those of a sensitive or confidential nature. To determine appropriate course of action, referral or response.• Provide a bridge for smooth communication, demonstrating leadership to maintain credibility, trust and support with senior management staff.• Travelling to other locations to check the workflow.

• Accomplish staff results by communicating job expectations, planning, monitoring, appraising job results, coaching, counseling, disciplining employees, initiating, coordinating, and enforcing systems, policies and procedure.• Provide supplies by identifying needs for reception, house-keeping and pantry.• Achieve financial objectives by anticipating requirements; submitting information for budget preparation, scheduling expenditures, monitoring costs and analyzing variances.• Direct and supervise daily operations, general administrative direction.• Training on employee and client interaction.• To make sure that the customers had the best experience during their interaction with the Employees and also about the organization.• To check with the customers if they require the companies’ service in case if they are new.• Motivate employees to do the best job and also to help them acquainted with company policies.• Responsible for supervising employees and evaluating their job performance.• Travelling to other locations to check the workflow.Marketing responsibilities:  Manage, coordinate and motivate company sales with marketing functions to achieve required sales targets. To implement processes, procedures and tools to maximize the productivity and performance of the sales with marketing functions. Conduct Market Research to develop an understanding of the competition, opportunities and customers. Give advice to the real estate development team based on these findings. To Plan, develop, execute sales & marketing strategies. To Establish and maintain appropriate budgets for sales and marketing campaigns and initiatives. Well versed in interfacing with clients for suggesting the most viable product range and cultivating relations with them for securing repeat business.

• Reports to Director Sales & Marketing on day-to-day operations and tasks. • Manage, coordinate and motivate company sales and marketing functions to achieve required sales targets.• Help to implement processes, procedures and tools to maximize the productivity and performance of the sales and marketing functions and to facilitate integration with other department such as Finance.• Conduct Market Research to develop an understanding of the competition, opportunities and customers. Give advice to the real estate development team based on these findings.• Help to Plan, develop and execute sales & marketing strategies with appropriate budget.• Develop and coordinate sales release cycle and methodology, optimizing product take-up rates and pricing, based on customer requirements for products and services and project revenue needs.• Supervise the planning and development of company marketing and communications materials.• Review and provide input into sales documentation and agreements.

Management and Administrative responsibilities• Direct and supervise daily operations.• Plan, recommend and implement programs, policies & procedures for each operational area, direct personnel and Prepare and propose to board changes to policies.• Ensure that employees follow all established board policies & provide general administrative direction.• Travelling to all the locations often to check the SOP is being followed or not.Performance Management & Employee Relations• Worked closely with top management in redesigning the corporate PMS’s appropriate guidelines applicable for employees. • Organized all appraisal meetings of employees with their respective managers and handling any issues thereof with career planning sessions for under performers.• Handling induction process for new hires, both permanent and temp staffing• Handling employee grievances & disciplinary procedures• Effective employee Communication & Client Interaction• Ensuring better retention strategies specifically for the front end sales force.• To create positive energy, creativity and teamwork among employees.• Take call with employee’s decisions that help increase the profitability of the organization.Customer Relationship• To make sure that the customers had the best experience during their interaction with the Employees and also about the organization.• To maintain the database of all the customers & to make sure that customers get their gifts on special occasions.

Bengaluru Area, India

• Managing Front Office, Inspect and patrol all operational concerned areas frequently to check and confirm the quality standard. • Negotiation with guest through explaining facilities.• Review staff performance in areas of discipline, develop departmental training programs.• Enforce the standard of grooming, courteous service, meeting and exceeding customer expectations.• Maintain a smooth, timely communication between departments.• Control the overhead expenses and remain with-in the budget, produce weekly/monthly MIS reports on preventive maintenance and sales and submitting to the General Manager. • Monitor purchasing and inventory control to forecast future expenditure, including any potential enhancement.• Help safeguard the multiple assets by implementing control procedures.• Handling Guest complaints with utmost courtesy and care.• Monitor the business of the competitive hotels in terms of new rates and offers.• Maintain regular contacts with corporate and individual customers and build strong relationships with them.• Ensure that all the statutory requirements for in house guests are met (C–Forms etc)• Work distribution and briefing of staff regarding their duties and responsibilities.• First aid in case of emergency.

Bengaluru Area, India

• Assisting guest with arrivals and departures.• Helping guest with lost baggage.• Booking flight tickets, up gradation of flight tickets, blocking of special requested seats, endorsing and wave-off.• Escorting and assisting celebrities, VIP’s and foreign delegacies.• Helping guests with the tourist’s spots and shopping areas.• Helping them by blocking seats for their lunch in other hotels.• Booking accommodations ,bump off ,making payments etc.,• Handling complaints, looking after occupancy, handling walk-ins, currency exchange, checking special requests of the guests who are checking-in, joining guest parties.• Taking extra care with respect to lady executives.• Worked on FIDELIO SOFTWARE.• Briefing the staff about the check-ins, what they should do & what not to do, who are the guests, hotel’s position for the day, group check-ins etc.,• Handling induction.

Masters In Business Administration, Operations Management, A+

Diploma In Aviation, Hospitality And Travel Management, Aviation,Hospitality & Travel Management, A+

Bachelor In Commerce, English,Aviation,Hospitality & Travel Management., B

Education record