As a seasoned Delivery Manager, I have successfully managed digital accounts for Infosys, playing a pivotal role in driving Digital Transformation for our clients through Cognitive initiatives, Bots, AI Operations, Live Enterprise and Generative AI.Ownership of annual portfolio planning encompassing multiple client programs, revenue objectives, margin targets, quality assurance for deliverables, team upskilling, and cost optimization strategies.A track record of spearheading strategic initiatives for retail clients and their transition towards agile outcome-based / product-centric value stream delivery model.Leading dedicated team of Site Reliability Engineers ensuring improved Error budget and performance of critical services for large-scale eCommerce platforms. My leadership involves a multifaceted approach to enhance reliability:1. Automation Excellence: Implementing automation through scripting and tool-based solutions to streamline operations and bolster system reliability.2. Continuous improvement of Release Management: Continuously refining release management practices like Canary deployment, Multi AZ cloud migration to ensure seamless deployments and minimize downtime.3. Advanced Observability: Developing comprehensive observability using cutting-edge tool stacks, enabling real-time insights into system performance and health.4. Value Stream-Driven Monitoring: Implementing value stream-based monitoring strategies to proactively identify and address issues before they impact users.5. Advanced People Management: Employing advanced people management skills to foster a high-performing team and ensure alignment with reliability goals.My overarching goal is to establish a culture of reliability and resilience within the team, ultimately delivering exceptional service to our eCommerce platforms.Excellence Awards:2022: SRE Transformation of a large Ecommerce Program.2021: Digital Transformation for a large Ecommerce program.

As a dedicated Program Manager, I have overseen the management of Development and AMS services across various tracks, leading an overall team of more than 150 talented professionals. These tracks encompassed critical areas such as Allocation, Planning, Pricing, Promotions, and more.Key Responsibilities:I led the charge in driving Lean initiatives aimed at fostering continuous improvements and optimizing service levels. Notably, one of these initiatives, named 'S4' (Shift Left, Self Serve, Service Abstractions, and Service Automations), yielded significant success in streamlining operations and enhancing service delivery efficiency.A key focus of my role has been the continuous enhancement of the team's technical, functional, and business skills. This ongoing commitment ensures that our team consistently delivers the necessary business value to our clients.I regularly provided stakeholder reports to the leadership, presenting critical insights into business value delivery, SLA compliance, team skill development, and other key performance indicators. This communication has been instrumental in aligning our efforts with organizational goals and client expectations.

In my role as an Offshore Program Manager, I spearheaded the successful execution of a transformative initiative known as 'Nextgen Program Management.' This program involved the reengineering of adidas customization platform for regular customers and teams. My primary responsibility was to efficiently oversee this extensive program, coordinating the efforts of ten different teams spanning India, Germany, and the USA.Key Achievements and Responsibilities:Effectively managed multiple cross-geographical teams, requiring strategic thinking and the establishment of achievable objectives to meet program timelines. My leadership skills, coupled with sharp and proactive communication, as well as a 'Keep it Simple' (KISS) approach, played a pivotal role in ensuring the program's delivery remained within budget and adhered to the established schedule.Implemented a structured governance model, which included well-defined reporting frequencies at each level. This model proved invaluable in facilitating the efficient monitoring and control of the program's progress, allowing for timely adjustments and issue resolution.Under my leadership, the program achieved notable recognition, receiving the Excellence Award for Program Execution in the following years:2014: For deploying innovative business practices in customized product development.2015: For executing smart operations in the realm of consumer-facing applications.These accomplishments underscore my capability to drive large-scale offshore programs to success, combining strategic thinking, effective communication, and structured governance to meet and exceed program objectives.

As a Senior Project Manager in EMS Product Development, I led the development and support efforts for a suite of six critical products within the Merchandising suite. These products included Pricing, Promotion, Markdown, Assortment Mix, Planning, and Allocation. Our work was executed using the RUP Iterative methodology, with sprint-based delivery at the core of our approach.Key Responsibilities and Achievements:Engaged in daily activities that involved collaborating with the business team to gain a deep understanding of their needs. I then translated these needs into IT requirements, prioritized them into product backlogs, and ensured the delivery of new features and enhancements according to the product schedule. My responsibilities also encompassed warranty support and critical delivery support.Demonstrated my effective schedule management skills by giving focused attention to prioritized features across multiple areas, including ICA and AH, and promptly addressing any production issues that arose.Successfully managed a large and culturally diverse team, consisting of employees from Norway, Sweden, and India, showcasing strong team management skills.Implemented continuous improvements in code quality by incorporating tools like Sonar, DevOps pipeline techniques, and utilizing tools such as Casper and Hudson.Managed a diverse range of stakeholders and Product Owners hailing from Sweden and the Netherlands, using effective communication techniques to ensure alignment and clarity.Achieved the delivery of project releases within budget and cost constraints by leveraging iterative methodologies.These experiences highlight my ability to lead and manage complex EMS product development projects while maintaining a focus on effective communication, team management, and the delivery of high-quality results within established timelines and budget constraints

As a Senior Project Manager, I held the responsibility for overseeing the Development and Support of two critical Insurance Products utilized by Chubb. On a day-to-day basis, my role encompassed a range of activities, including but not limited to:Carefully deciphering business requirements and translating them into detailed IT specifications, ensuring a seamless flow of information between business needs and technical solutions.Vigilantly managing the backlog of requirements to ensure that they were delivered as fully functional end software products within the defined scope of the project.Key Achievements and Responsibilities:I demonstrated my exceptional schedule management skills by meticulously allocating the appropriate focus to prioritize features and promptly addressing any production issues that arose, ensuring minimal disruptions.My adept team management skills came into play as I effectively led a diverse and culturally mixed team comprising employees from both the UK and India.I contributed to enhancing code quality by implementing advanced tools and techniques, including Sonar, DevOps pipeline strategies, and the utilization of various software tools to improve the development process.I successfully managed and engaged with stakeholders from Mirus and Adapt, both in the UK and Singapore, utilizing effective communication techniques to maintain alignment and clarity in project objectives.Notably, I consistently delivered project releases within the predefined budget and cost constraints, adhering to the principles of waterfall methodologies.

Client Solution Manager responsible for RFI, RFQ, RFP preparations, conducting client visits and winning new business, new clients for Infosys.

Technical lead responsible to manage ecommerce and marketing websites.

J2EE Technical developer worked for multiple clients