• Managed a large number of Inventory properties,780 rooms.• Skilled at working independently and collaboratively in a team environment.• Exercised leadership capabilities by successfully motivating and inspiring others.• Resolved problems, improved operations, and provided exceptional service.• Worked well in a team setting, providing support and guidance.• Acted as a team leader in group projects, delegating tasks and providing feedback.• Passionate about learning and committed to continual improvement.• Assisted with day-to-day operations, working efficiently and productively with all team members. • Closely working with the Revenue Management team, attending BFM and other commercial meetings.

• Conducted research, gathered information from multiple sources, and presented results.• Managed large Inventory properties,555 rooms.• Improved operations through consistent hard work and dedication• Resolved problems, improved operations and provided exceptional service.• Working as per the brand standards and providing excellent service to the guests • Able to handle the department's absence of superiors and make decisions. Attending Daily Detail calls, BFM, and Credit meeting• Uses suggestive selling techniques to sell room nights and increase occupancy and revenue.• Developed and maintained courteous and effective working relationships. Carried out day-to-day duties accurately and efficiently.• Reviewing future reservations, clearing the outstanding payments, and tracking the no-show reservations. • Reviewing the room inventory and selling more rooms to achieve the forecast.

• Participated in team-building activities to enhance working relationships.• Completed paperwork, recognizing discrepancies, and promptly addressing them for resolution.• Developed and maintained courteous and effective working relationships.• Offered friendly and efficient customer service and handled challenging situations easily.• Review future reservations and Groups in the system. • Able to handle the department operations in the absence of the manager.

Working as a front office associate and handling front desk operations, concierge services, and night audit operations is a multi-faceted role that requires excellent customer service skills, attention to detail, and the ability to handle various responsibilities.As a front office associate, likely gained valuable experience in managing reservations and check-ins/outs, handling guest inquiries and complaints, managing the concierge services such as assisting with travel arrangements and providing local recommendations, as well as overseeing night audits operations including balancing financial transactions and preparing reports.

During my industrial training in the hospitality industry, specifically in the cold kitchen section and front office department. This practical experience would have provided me with valuable insights into how the hospitality industry operates and honed my skills in those areas.Having real-world experience in the hospitality industry is a significant advantage, as it allows me to bring practical knowledge and understanding to my future roles.