Sunil Solanki Email and Phone Number

Procurement, Asset Management, Field Service Operators, Vendor Management, FNO

IT Hardware Procurement, Asset Management and Field Service Operations

Classic & WLR3 Provisioning/Customer Experience: Associated with Business world since July'08 currently associated with high end Classic & WLR3 provisioning campaign which deals in PSTN, ISDN, Switch, BB and Feature line products, WLR3 is the biggest change since BT was privatized more than 20 years agoWLR3 Billing (Customer Service): The process has been established to improve service levels experienced in the Customer Service in regards to their billing issues.Amerifirst & Western Capital Mortgage Successfully handling US mortgage campaigns for two different companies. Specialized trainer for Junior Loan Officer. Appointment Settings.Handling a Team of 16 Loan Officers. (Which consist of taking SSN from US customers).Daily interaction with the Clients.Blue Sheep (Outbound)Working in an outbound campaign as a team member and building up the UK's largest online business directory. (Business to Business) Top Dog (Outbound)Worked with UK based campaign for selling Job's to the Blue Chip companies and recruitment agencies. (Business to Business)Savant Sage (Outbound)Worked with UK based campaign for selling telephone lines. (Business to Customer)Oracle (Outbound)Worked for US based campaign for selling and generating leads for one of the biggest software provider in the world.

Managed Billing for the process and further forecasting of advisors required to cover up loss if any.Attended client daily, weekly and monthly reviews.Effectively managed all the day-to-day interactions with clients, dealing with any campaign queries or requests.Responsible for the weekly floor roster on the basis of the Call Forecasting by the client.Creating call interval wise Break Management Schedule for the entire process on a weekly basis.Ensured daily, weekly and monthly reports are sent to the client as agreed within the specified time frame.Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies.Auditing Calls and providing effective coaching to the agents.Handling people issues like Absenteeism, Employee Satisfaction, Attrition etc.Developed 6 team members for the Fast Track Program.Have been managing and developing effective team AES so that the team can achieve and focus on campaign specific targets outlined in client SLA's.Stream lined and simplified the process by developing a brief and user-friendly process manual to help new and old advisors on the calls.Assisted in recruitment and training of New Customer Service Representatives.Responsible for team of 25 CSRs Brought the Team to a Self-managed stage by creating back up capabilities through job rotations/shadowing where appropriate to keep the skills alive.

Team Member of a Prestigious and an Integrated Process that dealt in Specified Internet service provider) in United StatesUndergone introductory training for DMAIC (Define, Measure, Analyze, Improve, and Control).Team Member of a Green Belt Quality Project

Handling the daily reports for the Executives & assign them the task of the day.Organize the test drives in the various organizations like Hospitals, Hotels & other Educational InstitutesIntermediate between banks and the company like Kinetic Finance, Centurion & CountrywideHandling the different dealers in Delhi.Researching & planning to increase the sale in Delhi as well as in Northern region.Bachelor of Commerce10th and 12th CBSE Board.One year diploma course in computer application.Certificate Course for Customer Relationship Management, Back Office Operation and American Accent. Attended Team Leader Development Program Managers Development ProgramFinance for Non-FinanceComplaint HandlingAttended workshops on conducting effective coaching sessions.Data Protection act and privacy.Information retention Policy.Competition act.Winning through Compliance.