1.Team Lead for a Team of 6+ resources2.Ensure alignment of ITSM solutions to business needs3.Strong experience in managing, mentoring, and coaching team members4.Strong documentation and reporting skills5.Experience maintaining and writing Project/Business documentation.6.Excellent verbal and written communication.7. Working for a renowned International Bank as a Client 8.Assignment of tasks/ work estimation.9.Coordinate with other project managers and support… Show more 1.Team Lead for a Team of 6+ resources2.Ensure alignment of ITSM solutions to business needs3.Strong experience in managing, mentoring, and coaching team members4.Strong documentation and reporting skills5.Experience maintaining and writing Project/Business documentation.6.Excellent verbal and written communication.7. Working for a renowned International Bank as a Client 8.Assignment of tasks/ work estimation.9.Coordinate with other project managers and support team for smooth and quick resolution of the issues10.Establish Service levels and customer-focused processes that leads to smooth automation11.Mentoring / ensuring process adherence.12.Ensuring timely deliveries and Incident resolution time as per SLA Show less

1. Working as the primary Point of Contact to oversee data quality issues and Incidents reported by APAC and EMEA region customers. 2. Ensuring Incident Management and Resolution within agreed SLA3. Coordinating with Dev and DB admins for escalated issues4. Working Knowledge of the ServiceNow Platform or other similar ITSM tool5. Overseeing the process to ensure up to date and quality technical and end-user documentation for specific IT service or set of services is maintained

1.Ensuring Incident Management and Resolution within agreed SLA2. Coordinating with Dev and DB admins for escalated issues3.Working Knowledge of the ServiceNow Platform or other similar ITSM tool