Sunil Thomas Email & Phone Number

Bahrain

Bahrain

• Responsible for entire service center operations to follow service core process.• Leading a team of a team of ten service technicians, two team leaders, two parts advisors, two warranty advisor and two drivers. • Reporting to service manager directly and general manager in directly• Monitoring job allocations, technician’s efficiency, productivity and utilization.• Assisting technicians & team leaders for trouble shooting when required and liaise with Audi Volkswagen Middle East (AVME) for technical queries.• Responsible for monitoring processing of warranty claim documents as per manufacture standards in Direct Information Systems & Services (DISS) • Monitoring quality assurance process to assure maximum work quality as per standards.• Monitor workshop load planner and amend appointments.• Maintaining cleanliness and discipline of a busy service center consisting of 22 productive work bays.• Responsible for ensuring quality of work, encouraging team work, conducing morning meetings and individual discussions with team members when required to maintain work ethics in line with HR polices.• Monitor proper handling and disposal of waste materials adhering environmental protection and waste disposal laws and regulations.• Ensuring safe working environment in compliance with regulations of safety at work.

Bahrain

• In charge for front office reception desk operations leading a team of five service advisors, three customer relations officers, two greeters and four drivers.• In charge of Volvo After sales operations leading a team of a team of six Volvo Personnel Service technicians, one Andon and one workshop support. • Reporting to Service manager directly and general manager After sales in directly• In charge for implementation of Volvo Personnel Service.• Certification of Volvo Personnel Service granted by Volvo on November 2018.• Monitoring of all KPIs.• Responsible for resolving customer complaints.• Monitoring workshop planner and amending of appointments in line with workshop load.• Customer data management.• Monitoring service promotion/campaign, recall communications and reporting.• Documenting customer complaints, reporting and coordinating for solutions.• Monitoring courtesy vehicles and documentation.

Bahrain

• Resolving issues related Oracle to ensure smooth workflow as per daily operation requirements in communication with ERP department.l • Providing training to new employees for Oracle ERP.• Testing/modifications of new process and implementation.• Analyzing, creating and uploading task in Oracle in line with principal LTS.• Technicians/productive staff section assignments.• Automation of Recall campaigns task creation in job cards.• Creating service packages, extended warranty and service pricing.• Creating new vehicle models, service categories and uploading in Oracle • Preparing ERP enhancements for business development and ease of service core process.

Bahrain

• Allocated to receive VIP customers for Volvo and Subaru.• Allocated to receive customers for Volvo Passenger vehicles.• Ensuring customer satisfaction by following guidelines of Service core process during the complete cycle of appointments to after service follow-up calls.• Estimating additional repairs and negotiating with customers for approval.• Ensuring customer retention.• Negotiating with insurance survivors for claim approvals, managing extended warranty claims.• Coordinator to resolve issues with service advisors and customers for all passenger brands.

Thiruvananthapuram, Kerala, India

Flagship dealer for Mitsubishi Motors, Passenger Vehicles

Kottayam, Kerala, India

Flagship dealer for Mitsubishi Motors, Passenger vehicles

Ernakulam, Kerala, India

Flagship dealer for Mitsubishi Motors, Passenger vehicles

Engineer'S Degree, Automobile Engineering

High School Diploma

Pre - Degree