• Proficient in handling escalated calls and providing level 1 Technical Support to end-users.• Ability to convey technical solution in a clear and concise manner.• Quick responding to customers enquiries and concern.• Support of multiple routers including Cisco,Linksys,Netgear,D-link,Belkin etc.• Installation & Configuration of Network printers & Scanner and its basic level of troubleshooting.• Trobleshooting on remote computer using software like Team Viewer• Responsible for setting up and troubleshooting wireless network at client sites..• Investigate and find quick resolutions to problems and issues associated with routers support• Follow up and make scheduled call backs to customers where necessary• Sending Feedback through sms or e- mail to the seniours on daily bases.• Discussed software applications with customers to determine level of satisfaction and/or the need to modify software.