Sunil Seth Email and Phone Number

I spearheaded the establishment of a data-driven, fact-based culture by driving continuous analysis of customer insights, managing stakeholder relationships, defining project requirements, and overseeing end-to-end project delivery. Proficient in Teradata for analysis and skilled in dynamic dashboard development with Qlik Sense and Excel.ACHIEVEMENTS:- Data Analysis and Validation: Ensured precision and reliability of customer and complaint record data through rigorous analysis and root cause resolution.- Data Governance and Framework: Played a pivotal role in implementing Data Framework, Policies, and Standards, aligning seamlessly with data governance practices.- Technical Proficiency - Teradata Platform: Leveraged Teradata for efficient data analysis, optimizing processes to enhance system efficiency.- Dashboard Development: Created dynamic dashboards with Qlik Sense and Excel, improving reporting capabilities for data-driven decision-making.- Breach Project Reporting: Delivered comprehensive reports for the Breach project team, extracting data from COR, ASW, and Service Now systems.- Stakeholder Relationship Management: Established and nurtured robust relationships with internal and external stakeholders, managing expectations effectively.- Performance Evaluation: Run post-implementation review focusing on what went well, learnings, and actions.

Utilized IBM/UNICA for campaign development and analysis, ensuring significant response improvement, while leveraging Teradata for data analysis and monthly reporting to external partners. Implemented campaign segmentation, collaborated with marketing teams, and conducted incident analysis to drive continuous improvement and support team development.ACHIEVEMENTS:- Campaign Management: Developed and analyzed campaigns on IBM/UNICA, assessing performance against control for statistically significant response upliftment.- Data Analysis and Reporting: Collected and analyzed data using Oracle and Teradata, providing monthly BAU reporting to external partners like Apple, Samsung, and Google.- Campaign Optimization: Created campaign segmentation within Marketing Operations, employing database joins and selections to enhance customer targeting.- Marketing Collaboration: Collaborated with marketing to refine customer communication.- Campaign Scoping: Using IBM Campaign (Unica) & writing SQL (Oracle/Teradata) queries to scope the Project / Campaign.- SQL Data Extraction: Extracted data using SQL from Teradata/ECDM databases for comprehensive data analysis.- Performance Evaluation: Conducted Post-Implementation Reviews (PIRs) to track campaign results and evaluate success against set targets.- Incident Analysis: Conducted trend analysis of incidents, performing root cause analysis for continuous improvement.- Team Development: Support the continued development of junior team members and guide them.

Managed $15m ANZ Financial Planning Incentive schemes annually, designing and implementing new schemes in compliance with updated guidelines. Provided analytical support, translated data for business decisions, enhanced QlikView dashboards, contributed to database development, and identified/mitigated risks across all ANZ Financial Planning roles.ACHIEVEMENTS:-Financial Planning Incentives: Managed ANZ Financial Planning Incentive schemes (BUIP) valued at $15m annually.- Incentive Scheme Design: Designed and implemented new incentive schemes for frontline teams in compliance with updated guidelines.-Data Translation and Analytics: Translated data and analytics into business terms, facilitating efficient decision-making for the leadership team.- QlikView Dashboard Support: Enhanced and supported QlikView dashboards for effective data visualization.- Database Development: Contributed to building the Financial Planning Revenue database as part of a project team.- Data Synthesis and Analysis: Sourced and synthesized data from various channels to generate actionable insights.- Leadership Insights: Provided weekly business insights to the leadership team.- Data Mapping and SQL: Created and updated Data Dictionary Mapping from Database to User Interface (UI) and wrote SQL statements for data alignment.-Operational Support: Supported Chengdu Ops (offshore team) with day-to-day activities.-Analytical Support: Offered analytical insights into the operation and performance of Incentive schemes for all ANZ FP roles.-Risk Management: Identified and mitigated risks on all reports and operational systems.

Managed ANZ Financial Planning Incentive schemes annually while overseeing documentation testing, data analysis, stakeholder management, issue resolution, compliance, operational support, and reporting for Financial Planning.ACHIEVEMENTS:- Financial Planning Incentives: Oversaw ANZ Financial Planning Incentive schemes valued at $15m annually.- Documentation and Review: Wrote and reviewed various documents, including work requests, Business Requirements/Functional documents, process mapping, and test plans.- Testing and Verification: Prepared system and UAT test scripts, conducted system and QA regression testing, and performed business verification testing (BVT) post-production deployment.- Stakeholder Workshops: Organized workshops with Senior Business stakeholders to discuss and generate strategic requirements and data definitions for effective reporting.- Issue Analysis and Reporting: Analyzed and identified process and data quality issues, reported, tracked, monitored, and closed issues using Quality Centre and SharePoint.- Stakeholder Relationship Management: Built and maintained strong relationships with internal and external stakeholders, managing expectations and deliverables during resource conflicts or data/system constraints.- Compliance and Governance: Ensured ANZ Group's data and reporting complied with governance, policies, and legal requirements.- Operational Support: Supported Chengdu Ops (offshore team) with day-to-day activities.- Reporting Second-Level Support: Provided second-level support for any reporting issues related to financial planning.

Documented MIS processes, provided 2nd level support, and ensured quality control while supporting Retail, Mortgage, Wealth, and Margin lending teams. Led successful transitions of Transaction Banking from Melbourne to Bangalore and conducted technical and functional training during a secondment to Chengdu (China).ACHIEVEMENTS:- Documented processes, reports, and tasks for MIS, providing 2nd level support and ensuring QC.- Supported Retail Team, Mortgage Specialists, Wealth Team, and Margin lending Team via Sales Support Inbox.- Delivered weekly/monthly reports using Excel and SQL, addressing queries effectively.- Managed the successful transition of Transaction Banking from Melbourne to Bangalore.-Led a 6-month secondment to Chengdu, implementing Metrics Reporting and conducting technical and functional training.- Executed test cases for transitioning tasks to Chengdu, raised AHDs, and provided regular status updates to the project team.- Supported the transition of Transaction Banking (Commercial) from Melbourne to Bangalore.

Managed a team of 3 Analysts to ensure efficient collaboration and productivity, while delivering crucial business insights to Top Management using Qlikview. Utilized Microsoft Excel and Access for data analysis and forecasting support and implemented Qlikview for enhanced data visualization capabilities.ACHIEVEMENTS:- Team Leadership: Managed a team of 3 Analysts, ensuring efficient collaboration and productivity.- Strategic Data Presentation: Delivered crucial business insights to Top Management using Qlikview.- Data Analysis and Forecasting Support: Utilized Microsoft Excel and Access for historical data analysis, supporting forecasting activities.- Customized Reporting Solutions: Developed tailored reports and provided recommendations for continuous improvement.- Target Setting and Projections: Established targets and projected outcomes based on market intelligence.- BI Tool Implementation: Implemented Qlikview for enhanced data visualization and analysis capabilities.