Sunil Anand Email & Phone Number

Seattle, Wa, Us

Leading Engineering, Program, Product, and Quality Assurance (services for end to end LLM integration) for Amazon Rufus (genAI for shopping) initiative. Partnering with one of the largest Amazon science orgs to help define, refine, and deliver go to market strategy on one of Amazon's largest customer facing footprints. Leading policy implementation, defining mechanisms, innovating on assurance capabilities to ensure customer Trust and Safety (and privacy) is protected at all times and all costs. Stay tuned.

Seattle, Wa, Us

I lead the Engineering, Product, and Data Sciences & Analytics org. We build intuitive CXs to answer customers' millions of Product Questions, help customers fulfil their pre-purchase and post-purchase shopping needs on Amazon, assisted by AI. My orgs charter includes Natural Language Understanding (NLU), Leveraging knowledge graph, semantic techniques, web based answering systems, and ambient computing.- Lead 75+ software engg. teams directly reporting to me and two away teams (search and knowledge graph) to give customers helpful answers with product q&a on Alexa- Lead global team of Data Scientists, TPMs, and Analytics Engg. to develop Sciences and Engg. solutions for Alexa Shopping- Develop best-in-class operational techniques to raise the bar on customer experience for Alexa Shopping Product QA (success rate for customer qa to Alexa about Amazon Product & Services)- Launched https://www.aboutamazon.com/news/small-business/alexa-can-now-help-brands-answer-customer-questions

Seattle, Wa, Us

- Built custom and self-service tooling used by leaders at all levels across Alexa Data Services- Designed and Owned mechanisms that drive consistent improvements in the customer experience, and providing guidance to senior leadership as they make the investments that are creating the future of large scale Machine Learning platform and Data Services- Led a team of 40+ Software Development Engineers, Business Intelligence Engineers, Data Scientists, and Product Managers directly reporting to me, to develop and implement data quality management framework-Designed, Developed, Implemented, and Global roll out of algorithm driven approach to data sampling for measurement, reporting, root cause analysis, and elimination of defects-Drove experiments with innovative approach to solving data quality issues leveraging the best of data science, research science, people, process, technology, and Industrial sciences

Seattle, Wa, Us

- Lead a team of Business Intelligence Engineers, Data Scientists, and Quality Assurance Program Managers to develop and implement data quality management framework-Develop a team of SDE, BIE, and Data Scientist and Program managers to deliver against Alexa Data Services Quality goals- Lead a team of 35+ Analytics Engineers and Program Managers in the US, India, Romania, Japan, UK, Poland, and Costa Rica-Design, Develop, Implement, and Global roll out of algorithm driven approach to data sampling for measurement, reporting, root cause analysis, and elimination of defects-Experiment with innovative approach to solving data quality issues leveraging the best of data science, research science, people, process, technology, and Industrial sciences- Built and led a team of Analytics Engineers- Defined KPI/KPM and success measure for operations teams- Drove KPI/KPM standards globally- Enabled operations to drive corrective actions on error patterns- Performed exploratory data analysis to drive operational efficiencies- Developed analytics techniques to analyze key factors affecting performance- Identified best in class processes to manage quality of ADS deliveries

Seattle, Wa, Us

• Led and managed design, CAR approval ('00s MUSD) for Multiple NA FCs using AR technology• Designed solution for 2015/2016/2017 eighth generation AR Sortable FCs • Managed cross functional AR and Amazon resources to align design deliverables across Solutions, Design, Software, Hardware, Supply Chain and Manufacturing• Led Solutions Analytics to help improve operations challenges of managing amnesty using AR webscripts, now a fully developed amazon service in the AR software stack

Seattle, Wa, Us

• Led cross-functional resources at Kiva to develop new designs for E-Commerce fulfillment centers • Led the Kiva System Analysis group to build and maintain system configuration models for existing sites• Worked with sales team to address technical requirements at prospective client sites using Kiva technology• Developed the value proposition for new and existing prospects using Advanced Statistics and Dive Deep of client data with over 70% conversion rate from prospect to contract signing

Cambridge, Ma, Us

Masters' thesisEvaluate Supply chain responsiveness for a large retailerAbstract: https://dspace.mit.edu/handle/1721.1/68819Paper: https://dspace.mit.edu/bitstream/handle/1721.1/68819/772126756-MIT.pdf?sequence=2&isAllowed=y Graduated from MIT with a degree of Masters of Engineering, class of 2011.

Bangalore, Karnataka, In

• Designed data integration as part of SAP implementation using Back Office Associates’ Cransoft tool• Managed Master Data migration in multiple delivery cycles• Collaborated with multiple process owners, including multi-vendor teams to ensure 100% on-target deliveries • Led and managed teams in US (12 engg.) and China (35 engg.)

Bangalore, Karnataka, In

• Managed development of critical “unit and hot picking” modules for Warehouse Management System • Collaborated with Gap Product Management to revamp warehouse processes resulting in higher efficiency in resource utilization • Analyzed large volumes of container/order/shipment data to identify process issues and develop resolutions

Bangalore, Karnataka, In

• Led and managed teams in London and India, validating merchandising, pricing and promotions, data warehousing solutions ensuring smooth implementation for Banana Republic Europe Go-Live in a multi-vendor environment• Designed project execution processes leveraging Infosys developed GDM model for quick to test/deploy Oracle Retail modules

Bangalore, Karnataka, In

• Led team providing critical 24x7 support to Warehouse Management Solution resulting in 99% system-uptime to help ship customer orders• Analyzed and resolved high severity issues in warehouse including shipping solutions and returns management• Implemented resolution of critical issues in the 24x7 Order Management Systems, resulting in improved efficiencies for customer call center team

San Francisco, California, Us

• Led critical development effort for Product and Category Management (PCM) solution used to manage and deploy product contents for the online business• Collaborated with Product Management to develop process enhancements • Led project initiation and client relationship building efforts resulting in account growth • Analyzed and led development of process-automation opportunities using Ruby with watir to deploy critical business application updates

Master Of Engineering

Bachelor Of Engineering, Electrical, Electronics And Communications Engineering