Sunil Bhamare Email & Phone Number

New York, Ny, Us

New York, Ny, Us

• Provided technical support for production systems, including troubleshooting, problem-solving, and root cause analysis.• Implemented automation and process improvements to increase efficiency and reliability of production systems.• Worked closely with development teams to ensure timely resolution of production issues.• Developed and maintained monitoring and alerting systems to proactively identify and resolve issues.• Developed and maintained documentation for production systems and processes.

Bangalore, Karnataka, In

• Gather requirements, analysis and design solutions for the systems.• Coordinate the development of software systems to form solutions to information processingproblems.• Responsible for understanding the existing systems and design systems to resolve issues and bugs.• Develop and proof the program and identify changes needed to assure production of a quality producttest new programs for logic syntax and accurate results.• Managing Application Deployments and Communication with Clients. • Perform L2 Support for the Application Support.

• Managing Application Deployments and Communication with Clients. • Perform L2 Support for the Application Support.• Performing routine health checks for the application at regular intervals for checking the status of the business users for settlement.• Monitoring the performance of the application systems by executing backend shell scripts and SQL queries on the database.• Monitoring the Batch jobs through Control-M scheduling tool.• Working on Failed jobs promptly and coordinating with the upstream and downstream systems to resolve the issue.• Monitoring the MQs between the components through OAQ monitor tools and scripts.• Informatica -ETL support- Supporting different Job failures and provide mitigation with RCA.• Supporting the testing team to check functionality in production and provide sample data for testing.• Raising Incidents for the issues as well as Problem Records.

Armonk, New York, Ny, Us

• Was involved in System Analysis that included the high-level design, low-level design, and contributed to the technical architecture of the system.• Involved in drawing UML diagrams like class diagram, package diagrams, sequence diagrams, activity diagrams.• Involved in development of the application using Struts framework.• Developed JSPs to provide dynamic content to the HTML pages.• Created the Struts Action classes, Action Form classes for the project.• Created struts-config.xml, application-resources, properties for the project.

Armonk, New York, Ny, Us

• Delivering support to end users in the organization for various types of software programs efficiently and effectively in fulfilling business objectives • Troubleshooting applications and software for all internal customers, such as District Operations, HR, Investigative Units, Finance Department, and other business units. • Responsible for assisting in the design, delivery, and improvement of in-house software applications programs. • Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes. • Performed root cause analysis of defects

Armonk, New York, Ny, Us

• Managing L1 team to Support applications and tools such that major incidents are mitigated with no or minimal business impact. • Carry out necessary research and analysis to resolve production issues. Independently handle RCA. • Preparing application, technical and functional design documents as per the client's requirements. • Facilitation and participation in software and document Inspections and participate in process compliance and defect prevention Initiatives. . • Worked closely with development and test teams to deploy, upgrade, enhancements and troubleshoot applications. • Worked on a 24/7 rotational shifts for supporting offshore teams with L2 application support • Worked on Java and Sun Hotspot JVM tuning • Assisting users via Salesforce Chatter to improve the customer experience.

Armonk, New York, Ny, Us

• Responsible for requirement gathering. • Analyzing log files to debug various issues faced by end users. • Monitored applications in QC environments and provide real time support for analyzing and troubleshooting issues. • Analyze and understand business challenges; map current business processes to the new system or service, determine interface requirements, and resolve any issues which may affect the business process. • Responsible for preparing design level, program-level and user-level documentation.