Sunil Devarakonda Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

 Understanding the requirements of markets and stakeholders for multiple regions and coordinate with project managers and developers to build the digital materials.  Leading and guiding a team of to manage their productivity, performance, personal skill development and all operational concerns through scheduled meetings.  Identified resources’ improvement areas and working closely with L&D team to create a charter and improve them.  Actively involved in UAT of any changes to our tools – eForms (workflow management tool) and Content Lab (content repository)  Successfully completed NLAP Training Program  Supported my manager in many of his operational activities and managed the operations in his absence as back-up.  Possess good knowledge and experience in E2E workflow actions and approval process in Veeva CRM. Experience in Veeva CRM reporting, monitoring active and pending tasks along with resolving issues related to usage, alignment of brands/products and user group activities on Veeva CRM. Performed UAT for tool integration activities with Veeva CRM.  Managed creation of templates in AEM and execution of UJs in SFMC.

Hyderabad Area, India

Manage official social media pages of Virinchi Hospital; Manage website of Virinchi Hospitals; Roll-out marketing collaterals, brochures, flyers for various campaigns. Perform UAT/QA of Mobile apps. Responsible for all print/digital media for Virinchi Hospitals.

Hyderabad

Worked on topics that belong to Technology, Telecommunications, Tutorial articles and generic topics.

Hyderabad

-Bring in new business-Engage old clients-Manage inventory

Hyderabad

Successfully completed a project on SEO with Websol Technologies.Key roles and responsibilities:• Ensure website traffic growth• Keyword analysis• Content management • Logo designing with the help of ad words tool• Social bookmarking and building back links

Hyderabad Area, India

 Conducting the analysis of high-profile research based data and delivering inputs to the clients. Devising innovative methods of processing research based information to quickly organize and send the final deliverable to the client. Authored and updated training documents related to Enterprise Content Management tool and Vignette tool. Obtaining specific information related to client’s requirement for more than 900 Deloitte client companies through extensive utilisation of various research tools like One Source, Hoovers, BoardEx, etc. Key projects worked: Obtained ROI for all the web pages of CFO Program/Finance Transformation and performed keyword analysis to draw helpful references for clients. The analysis was instrumental to increase page views, clicks, and overall ranking of the page. Undertook problem solving exercise with help of Knowledge Sharing Tool, wherein all employees could post their queries in this tool and were provided with effective solutions Served as a backup resource for four months with Mergers and Acquisitions IMO team while handling CFO Program and FT IMO. Authored technical training documents on couple of content management tools and updated them regularly. Closely coordinated with Marketing Manager to revamp their pages in Deloitte.com Worked on a Research Project to track the CFO Program/FT activities of few Deloitte asset clients.  Highly appreciated for active participation in several social activities and was nominated as Core Team Member in year 2009.

Chennai/Bangalore

• Conducted performance tuning for stored SQL/DQL queries in coordination with SQL Development Team• Generated time critical reports for clients using SQL/DQL queries and delivered with optimum results• Conducted UAT Testing for Concentra and PIT Tools• Served as SPOC for all customer escalations related to PIT and Concentra and drove a team of 8 members to meet SLA while resolving all Tier-1 requests with best TAT• Generated end-to-end metric reports of the team on a weekly, monthly basis and updated the front-end clients with the same• Distinction of imparting training to overseas clients on Publishing Tools (Concentra) across US, Europe and Asian clients. (The number of participants included from 10 to over 100 during the session).• Client appreciation for enhancing customer satisfaction through innovation of the process of handling tickets with lesser TAT. Coordinated with Quality Lead to roll the process.