• Manages team of experienced consultants to provide exceptional customer experience.• Accountable for coaching, training, and motivating team members.• Proactively leads performance discussions, performance management and team development.• Participates in hiring, onboarding, and training.• Analyzes service and employee trends and effectively uses data to create and deliver solutions.• Monitors all Client SLAs and experiences monitoring for all customers.• Handles difficult customer situations and escalations with empathy and confidence.• Partners with internal stakeholders as well as external suppliers to cohesively execute on Client SLAs, KPI and overall client and experience strategy

• Handles high profile employees (VIP) assignment’s/relocations • Manage the team’s day to day all aspects of the activities as Team Leader including Coaching and training• Manages the case load assignments and rebalance as needed • Monitors staff performance continuously• Escalation points of contact for the client and team members• Ensures compliance with client contract requirements and company policy/practices• Ensures compliance with client SLA targets• Discuss negative survey with team, brainstorm issue and focus areas, take ownership for resolution• Work closely with the internal teams (reporting, finance, support teams) on a regular basis, to ensure billing is accurate and all open issues are timely addressed • Manages the clients Group moves effectively and ensure the program runs smooth• Builds productive and effective relationships with clients, customers, and suppliers as well as within sirva• Continuous training and coaching to team so they can perform their role effectively• Maintains data integrity, creates regional reports for the client and BGRS accounting team• Works closely with Director, Client, and the Team on any re-implementations during execution of contract renewal plans, ensuring that communication bridges, policies and procedures and processes are in place; manages successful transitions• Work on additional company initiatives and Projects• Manages performance appraisal discussions with team• Conduct Interviews as needed and oversee the onboarding process for the New Hire in the team• Engage with the recruitment agency when needed for best sourcing of candidates

• Provide superior service to client contacts, client’s employees and internal team members and provide guidance to Client's HR Business Partners, Shared Services and Leadership • Managing International Transfers, International Assignments (short term/ long term)• Partnering with stake holders (DSP’s, Suppliers, Compensation Team, Relationship Managers, HR, etc.,) for better assignee experience• Working on projects (business building, Contacts list creation)

• Managing the health and wellness programs in partnership with the HR and Benefits team• Provide administrative support enhancing program awareness, planning, communication, promotion, support, development and implementation of health and wellness initiatives/activities and programs• Engaged with HR team in organizing the Events in the organization as part of employee engagement• Engaged and worked closely with the Benefits COE/program manager and relevant stakeholders• Partner with the HR team for any events regards to the Health & Wellness Programs

• Central point of contact as strategic consultant facilitating deployment of global talent on behalf of business• Successfully handled International Transfers and International Assignments • Rewarded by 7 happy employees for the support provided during their transfer/assignment• Lead the global project “Lease Agreement Cleanup” for the assignees with positive results sufficing legal requirements• Lead the regional (APJC) project “International Transfer Offer Letter” partnering with HR Data Management, HR, Legal, ER and Staffing team• Additional projects “India Assignees Tax Reviews”, “Immigration Tracking for New Hires”, “Entity Cleanup”• Participated (team member) in the projects “New IT/IA Policies”, “Data Transaction Process”, “i-Secure”, “Stealth Project”• Attended the EY Forums 2014/ 2015 organized in Bangalore • Presented and Educated the IT/ IA process, policies, Immigration and Tax implications to the larger business and HR group• Partnered with the relocation vendors (Cartus, Ernst & Young, Fragomen, Move Management) to support employee needs to settle down in the new location• Personally met the International Transfer’s/ assignee’s into India, Bangalore office for their feedbacks and shared with Leadership team

• Strong knowledge with the in-house Tools (HRMS, Virtual Edge, Performance tool, People Soft, Siebel (case management system))• Initiated BEP automation process (self-service) and implemented resulting increased 7% team productivity and customer satisfaction• Recognized as first and the right point of contact for any HRMS functional issues by my team and appreciated by Leadership• Analyzed latest 3 years case reports and re-engineered process with improved CSAT from 4.2 to 4.5 and reduced AHT to 5 days• Partnered with HR, Legal, Payroll, Staffing and Mobility team’s for projects lead by me “Tier 0 Service”, “IT Offer Letter”, “Light House”, “Global Relocation Support Model”• Organized regular trainings (updated process, refresher trainings, new hire to team) and rewarded as best trainer by Leadership• Project team member for “Legal Entity Testing”, “Transaction Exceptions”, “BEP Process”, “Japan HRMS OTL”• Organized the regular “New Hire Manager Orientation” programs and educated and trained group of new managers • Drove regular QBR (Quarterly Business Reviews) • Collaborated with co-worker’s/ other region team member/ project managers Early/ Late evenings to support program success

• • Rewarded as Global program manager for the well-recognized job done as a regional program manager for CPC program • Participated in CPC tool testing before the program launch and trained the global teams and prepared to support the program• Regular reporting of case volume/ quality/ CSAT/ AHT and shared feedback from clients and ideas for improvement • Provided regular training to team and effectively managed the knowledge management system for the better use of end users

• Reduction in error rate 85% by introducing cheat sheets during SME, Data Specialist roles and enhanced robust New Hire Process • Implemented Ex-contingent worker “Search facility option” in HRMS – resulting time saving of min10 minutes • Successfully implemented BEP automation process • Awarded “Cisco Spark” for handling critical merge issues and always ready to help attitude, CAP (outstanding performance)• Honored - Team Extra Miler for handling customer complaints and excellent support extended as an SMR), Project Champion Star (outstanding effort in supporting the launch and stabilization of Oracle HRMS tools), Knowledge Management Star (knowledge management migration & clean-up project during FY10)• Green Belt certified for the projects for Improved *Global Quality Scores and *monthly quality score of Contingent Data Entry• Certificate of Appreciation received from Director, Human Resources Cisco

• Managed the End-to-End HRC data team functions “On-boarding, Separation, New Hire Process, Virtual Edge, Global Mobility, Employee Referral Program, Visa/ Verification of Employment, Payroll, Compliance, Escalations, Audits, New Hire trainings”• Supported on-boarding process, generate and issue offer letter/ visa/ verification of employment letters basically Tier 1 support and proficient will all HR services• Successfully completed the project (end to end services) transition from Infosys to Cisco• Drove the project “Content Cleanup” with 100% results partnering with the respective program managers and stake holders• Managed team of 12 members regionally and international (India, China, Krakow)• Reported regular scheduled and custom reports with the IT/payroll, HR team’s for issue resolution and well appreciated by Leadership team for timely resolutions and ideas provided by me for the effective case and system management • Projects lead by me “Blended Resource Model”, “Re-engineered Process Flows”, “Employee Referral”, “Red Carpet Service”, “Regular Termination” and many mini projects

• Actively been a part of the Cisco HRC data team with hands on experience on tools Siebel, Oracle, Virtual Edge, People Soft, Hiring Gateway, Global People Movement (GPM), data entry• Administered database of the Cisco employees, generated the new hire offer letter/ Visa/ VoE/ Web letters, contingent workforce, MBO (Management by Objectives), Amazing People, Global Mobility, Miscellaneous data entries, • Managed the weekly/ monthly/ quarterly scheduled reports and provided all HR associated queries• Performed deep dives, organized team building activities/ cross training to team and shared innovative process improvement ideas• Organized the team meetings and administered the team in absence of the Team Lead/ Manager