Conceptualizing/Developing & improving processes.Program managing projects for new interventions/events w.r.t product launches, service launches, etc.Spearheading efforts across project related activities involving digital transformation, self-care/innovation implementation, social-media/online-reputation-management, new product implementation, project planning, execution and management in tune with the core business objectives (including risk management, effort/time/cost… Show more Conceptualizing/Developing & improving processes.Program managing projects for new interventions/events w.r.t product launches, service launches, etc.Spearheading efforts across project related activities involving digital transformation, self-care/innovation implementation, social-media/online-reputation-management, new product implementation, project planning, execution and management in tune with the core business objectives (including risk management, effort/time/cost estimation).Entrust with responsibilities to plan and organize program milestones, key tasks and activities as well as resolve issues pertaining to delivery transition/process and client requirements.Ensure regulatory compliance regulations laid down by TRAI.Manage, audit & monitor campaigns executed, for regulatory compliance. Show less

Along with the Program Management, assisted top/senior management in strategic planning, business operations, systems & process improvement, MIS & reporting, process operations across various verticals, financial operations & transactions, cost controlling, commercial operations, annual operational planning & budgeting, product costing (domestic & international) & product-mix, management auditing, vendor evaluation & standardization, and HR & IR issues.Core member of the 'process… Show more Along with the Program Management, assisted top/senior management in strategic planning, business operations, systems & process improvement, MIS & reporting, process operations across various verticals, financial operations & transactions, cost controlling, commercial operations, annual operational planning & budgeting, product costing (domestic & international) & product-mix, management auditing, vendor evaluation & standardization, and HR & IR issues.Core member of the 'process improvement' and 'cost reduction' teams applicable for all operational and non-operational functions within the organization. Show less

Implemented control of debtors’ outstanding & credit limit of clients.Managed activities pertaining to timely billing & statement of accounts, reconciliation of accounts, resolving billing discrepancies as well as ensuring timely collection of due & overdue receivables.Suggested changes in the then existing program for the generation of MIS reports resulting in saving ~50% time in the preparation of MIS reports.