Cloud And Infrastructure Engineer
Current Investigate network issues/incidents and ensure resolution within stated SLA parameters. Collaborate with Incident, Problem, and Change Management teams for seamless operation. Provide Root Cause Analysis (RCA) to operations team and customers upon request. Work closely with other domain teams to ensure smooth operations and issue resolution. Demonstrate proficiency in Switching L3 troubleshooting skills, routing, NAT/PAT, VPN, and firewall technologies. Review scripting, plan, and execute network Change Management processes. Possess proven experience in network routing and switching, remote access solutions, with special focus on DNS-DHCP, NTP, PKI, and Network Security posture and improvement. Maintain a broad understanding of shared infrastructure components (Network connectivity provider, Servers, Network equipment, Security equipment…) and associated technologies. Utilize Monitoring & Ticketing tools such as Cloudxperienz, Servicenow, ScienceLogic, Delinea, and Mwatch for efficient management and issue tracking.
