Sunilkumar Soni Email & Phone Number

Hardware Installation and configuration of Desktop/Laptop and All in one PC.OS Installation of Win 7, win 8 Win 10 Win 11 and Printer Installation and troubleshooting.Worked on ticketing tool like SMAX, Service now. ICICI Intranet IT web Tool.We have also done the activity task given by Network team and AV Team.Basic Network troubleshooting With the Help of Network Team.Installing Software, Applications and drivers.Installation M365 and Outlook Configuration.VPN Application Installation.Handing system Movement and System Inventory.

Installation of Desktop/laptop, Printer Scanners and other Peripheral devices.Installation and configuration of operating systems such as Win 7, Win 8 & Win 10 win 11.Basic troubleshooting the network related issue with the help of Network team and Installation of Antivirus and troubleshooting with help of AV Team.Vendor coordination with warranty and non-warranty systems.Working on Ticketing Tool like Service now and SMAX tool and Daily track the IT calls.Technical support to end user via telephonic and remote support through MS Teams or Any desk, Bomgar tool.Email Client Configuration, Office 365 configurations & Troubleshooting.User ID Unlock, Password reset create Password through Local AD tools.Microsoft Intune Portal, Provide Bit locker recovery Key provide.Installing/Uninstalling/Update Software/Antivirus update like MacAfee, Symantec and Sophos.Microsoft Authenticator and Intune configuration on mobile.Outlook and OneDrive configure on mobile.Mapping Shared/Network Folder and Check the VC Devices and Meeting rooms regularly.Access ID cards activation and IT Audit of systems.Installation of SAP Software and java installation.Handling system movement and System Inventory.

Bachelor, Arts

Diploma, It Computer Hardware And Networking

H.S.C

S.S.C