All SOPS and project related process documents to be reviewed & updated periodically and uploaded in system.Schedule weekly NBR review with Infra teams for no. of new branches handover to IT team. Discussing about layouts of branches, space constraint, and no. of assets requirement. Daily review with vendors for all IT asset deliveries, review with vendor performance and evolution's based on the same.Maintain tracker for go ahead of IT assets, cabling work & PO Tracker.Taking… Show more All SOPS and project related process documents to be reviewed & updated periodically and uploaded in system.Schedule weekly NBR review with Infra teams for no. of new branches handover to IT team. Discussing about layouts of branches, space constraint, and no. of assets requirement. Daily review with vendors for all IT asset deliveries, review with vendor performance and evolution's based on the same.Maintain tracker for go ahead of IT assets, cabling work & PO Tracker.Taking quote with different cabling vendors as per layout given by Infra team. Verifying with ROC & raising the PR with procurement team for PO.Review with cabling vendor for delivery of cabling assets & work completion with defined timeline. Weekly review with central project team on branch sign-off documents snaps of RACKs, ping response of network & BM mails upload in to central location for future reference.Monitor closely adherence to SLA commitment with all vendors & IT completion handover to business team.Schedule monthly review with business heads of all region & IT group head for discussion on IT assets issues, application issue, new asset requirement & launching dates of NBR/ Branch expansions/ relocation/ Back-office/ Training centers.Daily review NBR incident calls, review and follow-up of escalations with Vendor, Project team, FM and Infra team until closure.New activities: Assist in new product evolution, new technologies POC to check the fitment in Banks environment. Cost reduction initiations.Visiting the relocation/expansion branches & meeting with business & infra team to check working status of sites as per layout.Timely response to all audit finding. Meeting with internal auditors to explain, clarify and appropriately with query/findings.Making report for Budget for NBR projects.To support HDFC sister concern branches like HSL, HDB Finance, HBL & ADFC to complete their IT setups. Show less

• All Vendor Management SOPS and process documents to be reviewed updated periodically and uploaded in system.• Overview the vendor pending calls severity basis PAN India from tool.• Prioritizing and reviewing of high severity vendor calls for immediate closure with minimal impact to business. Severity 3 calls to be reviewed and work around to be provided if delayed closure observed. S4 and security incidents to be reviewed and updated for closure.• Managing vendor’s and achieving… Show more • All Vendor Management SOPS and process documents to be reviewed updated periodically and uploaded in system.• Overview the vendor pending calls severity basis PAN India from tool.• Prioritizing and reviewing of high severity vendor calls for immediate closure with minimal impact to business. Severity 3 calls to be reviewed and work around to be provided if delayed closure observed. S4 and security incidents to be reviewed and updated for closure.• Managing vendor’s and achieving vendor SLA 95% and above every month.(HP, Acer, Zenith, Emersion, Tata Tele Services, Wep, Kodak, Lenovo & Interface Technology for consumables items like Laptop adapter, batteries, mouse, keyboard etc.. )• Review High Severity S1 & S2 tickets logged for UPS issues and aggressive follow up with UPS vendor for closure with minimum impact on business.• Conduct weekly meeting of internal vendor team to review the vendor calls. Review for continual improvement and Missed SLA Cases.• Conduct Monthly Vendor Meeting on their SLA and review for continual improvement and Missed SLA Cases.• All procurement cases like Security Incident Cases, New Consumable Request, Photon Procurement to be tracked in the PR Tracker and periodically review with customer / vendor for timely release of PO, Delivery of items and submission of invoices for timely payments.• • Maintaining UPS tracker for battery replacement details & UPS breakdown calls. Review UPS vendors for PM Planning and report submission with Battery, Electrical Conditions, and environment conditions to take immediate action and maintain healthy UPS condition for maximum uptime. Maintain all the inputs in UPS Tracker and review with customer management periodically.• Show less

• Service delivery for PC, Laptop and peripherals.• Manage more than 28 branches for PC, Laptop and Peripherals. • Call Monitoring on the Tool to ensure proper update & resolution within SLA.• Handling Incident Management, Problem Management & Vendor Management.• Follow-up with store, TRC and higher-up of respective regions across India to get close all pending calls.• Spare management for onsite and offsite locations.• Routine Visit to different locations of Forbes and… Show more • Service delivery for PC, Laptop and peripherals.• Manage more than 28 branches for PC, Laptop and Peripherals. • Call Monitoring on the Tool to ensure proper update & resolution within SLA.• Handling Incident Management, Problem Management & Vendor Management.• Follow-up with store, TRC and higher-up of respective regions across India to get close all pending calls.• Spare management for onsite and offsite locations.• Routine Visit to different locations of Forbes and taking feedbacks from respective sites customer and engineers.• Implementation of ITIL rules into practice.• Service Delivery to customer as per Agreed SLA.• Doing all documentation related AMC’s.• Doing billing and submission of AMC and FMS invoices to customer.• Follow-up with AMC’s and FMS collections with customers.• Helping customer in BCP implementation & helping customer in auditing.• Installations of Windows server 200, 2003 and 2008 server (server hardware like IBM-x345,x3650 series ,Acer altos G300.HCL Globaline 27000w etc..)• Data Backup of files as per requirements.• Incident & problem management.• Vendor Management.• Transition planning and Management.• Revenue and P&L account management.• CSAT.• Service improvement plan.• Report generation, review & presentation monthly basis with the client.• Maintenance of checklist, reports & IMAC for assets.• Taking weekly meetings of engineers with helpdesk and discussing the issues on respective sites and planning the resolution for issues.Resource Management• Ensure the agreed count of resources is maintained nationally at the client side.• Interviewing the candidate to meet the desired profile of the client.• Reviews of the resources in terms of profile, salary, job- satisfaction. Show less

• Attending/resolving the daily desktop related calls.• Troubleshooting of desktop (like HP, HCL, Zenith, Acer, IBM etc..)• Installations of Windows server 200, 2003 and 2008 server (server hardware like IBM-x345,x3650 series , Acer altos G300.HCL Globaline 27000w etc..)• Installation of oracle database-9i, 10g, 11g in windows server and PC’s as per trading application Requirement (Installation & configuration only)• Installing & supporting trading… Show more • Attending/resolving the daily desktop related calls.• Troubleshooting of desktop (like HP, HCL, Zenith, Acer, IBM etc..)• Installations of Windows server 200, 2003 and 2008 server (server hardware like IBM-x345,x3650 series , Acer altos G300.HCL Globaline 27000w etc..)• Installation of oracle database-9i, 10g, 11g in windows server and PC’s as per trading application Requirement (Installation & configuration only)• Installing & supporting trading applications like Fx-Clear, CBLO, NDS-CALL, Auction, GOMS etc..• Installing & configuring RBI application PDO-NDS dealing system. Monitoring connectivity of application between Treasury to RBI servers through Websphere software. User management, assign roles to users. Patch upgradations. DR-Drill of application as per RBI schedule.• Supporting banking applications like eTreasury, Finacle.• Incident & problem management.• Installation of antivirus server, creating group, creating scanning scheduling, creating scanning policies. Daily user management & monitoring through Symantec end point protection manager console.• Handling 9 customer’s (Wockhardt, SEBI, ILFS, Dena Bank, MMTC, Audit Bhavan, NPCIL ,III and Bank of India) with support engineers.• Routine Visits to customers for AMC and tenders.• Managing/Handling engineers.• Taking part in tenders meetings.• Doing all documentation related AMC’s.• Spare management.• Vendor management.• CSAT.• Service improvement plan.• Follow-up of AMC payments & collections with customers.• Providing training to engineers on the site. Handling escalations. Show less

• Manage day-to-day operations of Bank of India.• Attending Phone calls to register user’s problems in excel sheet.• Installation OS -98, 2000, XP & server 2000, 2003.• Troubleshooting Intel based PC’s like HP, HCL, Zenith, Acer, IBM etc..)• Troubleshooting OS related service issue.• Domain creation in to PCs.• Troubleshooting Outlook mail messaging services.• Troubleshooting of DeskJet, LaserJet, DMP printers. • Troubleshooting of LAN… Show more • Manage day-to-day operations of Bank of India.• Attending Phone calls to register user’s problems in excel sheet.• Installation OS -98, 2000, XP & server 2000, 2003.• Troubleshooting Intel based PC’s like HP, HCL, Zenith, Acer, IBM etc..)• Troubleshooting OS related service issue.• Domain creation in to PCs.• Troubleshooting Outlook mail messaging services.• Troubleshooting of DeskJet, LaserJet, DMP printers. • Troubleshooting of LAN. • CSAT.• Supporting L1 level support to bank related applications like Finacle, people-soft. Show less