Sunilkumar P Email & Phone Number

A competent and experienced SDM managing multi-disciplinary teams who has Strong client interaction and consulting skills. Ability to spot and develop business opportunities. Having the ability to lead, bridge, collaborate, think strategically internally and externally across multi-functional teams, areas and industries, and provide Value Proposition Business Solutions/Models to clients under significant time pressure.Expert in bringing insight Business Improvement’s for the client or business in a competitive road-map for success, by creating new opportunities by leveraging existing resources, integrating new technologies and trends with existing business systems.Recognized for driving Delivery, Digital Transformation, Solutions, Strategic initiatives and engagements by building, leading a dynamic and highly motivated workforce.Delivery Manager with 14 years of experience in IT Service Delivery Management.Summary of experience:Execution and managing of projects with keen eye on meeting project outcomes and objectives, experience covering multiple end-to-end Service Delivery for large IT Infrastructure programs of complex & distributed mission-critical environments across the globe.Infrastructure Management: Critical Situation, Major Incident, Incident, Problem & Change, Business Continuity & Recovery, 24/7/365 Global Service Desk, EUC, ATS , NOC, Data Center, MDM and ITSM.Stakeholder Management: Experience in managing ‘C’ level internal and customers’ stakeholders. Strong experience in Escalation Management, improving Customer Satisfaction. Involved in handling client requirements / client communication, Project/Program Planning.Finance Management: Profit & loss, Budgeting, Revenue Forecasting, Margin Optimization, Preventing Revenue Leak. Optimization of Direct & Indirect Cost, Billing.Organizational Change & Process Transformation: Deliver uptime through process review, optimization and improvement, Processes standardizing by implementing Lean Methodologies & Continuous Improvement. Involved in defining process workflow and solutions to suit the customer and business requirements. SLA negotiations, Risk Management and Risk Mitigation, Identify/manage project risks and scope creep.Resource Management: Resource planning / forecasting, new hire onboarding, training, performance management, mentoring & coaching the team for maximum productivity.Vendor Management: Involved in managing field operations, desk-side support, and Asset managementGeographies : India, MEA,USA, EuropeVerticals: Retail, Banking, Healthcare, IT Infra.

• 

  Vlb Janakiammal College Of Arts And Science

  Bachelor Of Computer Application