zelanguageschool.com

Responsible for building multi-lingual expertise by designing a roadmap for competency building in languages, forming strategic long-term partnerships with agencies and institutions related to language and communication, forming centralised translation cells for each language, build and increase cultural awareness and assimilation, manage the resultant change process and aid integration through standardisation and process orientation.

Responsible for: Securing GDC delivery; removing barriers, Firming up the GDC understanding of the Customer requirements and Customer business, Identifying additional offshorable work and Supporting growing the account.Renault S. A, Paris, FranceDomain Delivery Manager – Commerce (October 2013 – present)• Part of the Pre-sales, Solutioning and Due Diligence team participating in initial and final meetings with the client. Won the deal for Application Management Portfolio of more than 400 applications. Presented concepts of Customised Knowledge Management Programme for new-joinees to the Programme). Played a key role in the success of the deal as French speaking Delivery Manager designate and won favour with client stakeholders.

Mumbai Public School Programme:Changing the landscape of Mumbai’s English medium public school educationLow performing government schools can turn around and deliver results. This is the premise of Naandi’s initiative to manage English medium schools of the Municipal Corporation of Greater Mumbai (MCGM). Under this partnership known as MPS Programme, school teachers are trained to teach effectively in English and make learning aids along with learning management tools such as assessments, tracking learning levels of each child, customising teacher training and conducting teaching capability audits. Naandi’s Mumbai Public School team is ensuring that 10,000 students, none of whose families speak in English, are using English as the medium to study different subjects in their schools. Unlike other language mediums following the national curriculum framework developed from Class I onwards; Mumbai Public Schools have two additional classes – lower and upper kindergarten. Naandi Foundation is pioneering curriculum creation for these classes. Location: Mumbai (Maharashtra) School Excellence Programme:Towards a holistic transformation of schoolsMunicipal Corporation of Greater Mumbai (MCGM) has embarked on a School Excellence Programme (SEP) with the aim of transforming the primary schools in the city. Launched in November 2010, SEP is intended to address a student population of over 4,25,000 government school-going children and 14,000 teachers from 1,400 schools across 8 mediums of instruction. Naandi Foundation is responsible for teacher-training as well as the development of teaching-learning aids to ensure teachers are able to manage multi-level classes and help every student achieve learning competencies. Starting with 32 schools from Urdu medium in 2010, Naandi now handles 64 Urdu medium schools which are an integral part of the MCGM system and impacts the lives of over 25000 children, 62 Teacher Sahyogi and 650 Teachers. Location: Mumbai (Maharashtra)

Involved in steering project/program management, business analysis, change management, client engagement, talent management (hiring and resourcing) including user training and reporting activities.

• Responsible for managing Brazil Oracle ERP implementation for GE Energy and involved in requirement gathering & analysis, planning & scheduling project timelines and managing the schedule for SIT, UAT and Go-live.• Responsible for status report and metrics in compliance with Oracle and GE standard processes.

• Prepared UAT, coordinated User training and documented business process narratives & process flow diagrams.• Received sign off on business process documentation, including Insurance related financial Business Processes, impacted by Legacy to Lawson project.

• Engagement Manager, led a team of 43 FTEs, managed daily operations and delivered 3 Siebel CRM projects for GE Healthcare and GE Commercial Finance, Hyderabad.• Managed several projects including Configuration Management and Quality Assurance (CMQA), Performance Management and Production Support projects for BA CoE of GE Healthcare.• Led Productivity initiatives around Knowledge Management, Integrated Dashboard development and Lean projects for Release Cycle time reduction, Change Control Cycle and Incident backlog management.• Handled CMMi Level 5 certification, conducted appraisal audits for the engagement and prepared training project plans for knowledge transition (Intra team and Inter team).

Key Profile: Worked as European Project Lead for Siebel Support at GE Commercial Finance, Hyderabad, led a team of 7 personnel and reported to the Project Manager.• Responsible for Siebel application administration & maintenance, project implementation and support in a European Environment, closing over 1900 clarify cases and over 50 PVCS SCRs.• Core team member in the major upgrade from Siebel 6 to Siebel 7 and the following 4 upgradations.• Trained new resources on Siebel CRM, conducted end user training and managed releases & upgrades for Siebel CRM.Achievements:• Received award for successful upgradation of Siebel 6 to Siebel 7.• Recruited foreign language resources (German and Italian) for the European team and ensured business development and revenue generation for Genpact.• Delivered several positive VOCs (Voice of Customer) for exemplary role in the support process.

Key Profile: Worked in various capabilities including Teacher / Trainer, Interpreter / Translator, Administrative and Cultural Coordinator, led a team of 3 personnel and reported to the Director Pedagogy and Director - Alliance Française.• Involved in teaching French to students with a variety of professional / personal backgrounds.• Imparted training to the newly recruited Teachers / Trainers at the Alliance Française, using latest aspects of teaching and learning methodologies.• Handled translations and interpretations (technical, commercial, legal and literary) projects.• Acted as a liaison for French clients, Scientists, Scholars and Artists in the fields of Cinema, Music and Fine Arts.• Steered administrative activities including stock, logistics, library management and personnel management.• Supervised event management activities and organized film festivals, plays, concerts, seminars, etc. • Developed training modules for the Train the Trainer Programs and different modules for internal & external use for Alliance Française and its corporate clients.