Sunil Mamotra Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

• Review current processes; gather and analyze data to identify trends and opportunities for improvement within company’s operations.• Direct and manage projects from beginning to end, ensure that projects are delivered within the agreed timelines and budgets. • Build and maintain relationships with key stakeholders and continually manage and communicate project expectations with team members and other stakeholders to keep them informed and manage their expectations on the project… Show more • Review current processes; gather and analyze data to identify trends and opportunities for improvement within company’s operations.• Direct and manage projects from beginning to end, ensure that projects are delivered within the agreed timelines and budgets. • Build and maintain relationships with key stakeholders and continually manage and communicate project expectations with team members and other stakeholders to keep them informed and manage their expectations on the project progress and results• Drive continuous operational improvement and ensure compliance for operations / marketing / VM activities at the store level• KPI management, prepare reports and documentation to communicate progress of initiatives; monitor and report on benefits realization.• Develop new processes to streamline operations and improve customer service. Show less

Dubai, United Arab Emirates

• Lead the expansion of the brick-and-mortar shop into an online platform, ensuring a seamless and consistent customer experience across all channels.• Drive enhancements to existing in-store digital platforms and roll out changes to the network in close partnership with IT and Retail Operations Requirements• Plan, oversee, and drive the launch all new eCommerce and omnichannel projects, including launches in new market, as well as new functionalities and programs in existing… Show more • Lead the expansion of the brick-and-mortar shop into an online platform, ensuring a seamless and consistent customer experience across all channels.• Drive enhancements to existing in-store digital platforms and roll out changes to the network in close partnership with IT and Retail Operations Requirements• Plan, oversee, and drive the launch all new eCommerce and omnichannel projects, including launches in new market, as well as new functionalities and programs in existing markets.• Be the key point of contact for category, sales/store, and commercial teams, to support the continuous enhancement of the online execution's best practices.• Communicate and report on the progress of activities on a weekly basis to all stakeholders• Manage the project repository and support on project plans and keep project documents up to date (MENA expansions)• Recruit, train, motivate and evaluate the team adherence to policies and procedures to ensure that the department has the necessary skill base and potential.• Analyze sales data, customer feedback, and web analytics to drive data-informed decision-making and improve conversion rates. Show less

• Analysis of the Target Setting and Sale Performances across the business.• Prepare comprehensive, accurate and up to date strategic analysis reports on a structured periodical basis.• Work closely with relevant stakeholders to ensure that all business strategy analysis needs are addressed in a timely and accurate manner.• Track KPIs and identify gaps between actual achievements and targets, communicate results to the Operations Director on a monthly basis.• Prepare and Load… Show more • Analysis of the Target Setting and Sale Performances across the business.• Prepare comprehensive, accurate and up to date strategic analysis reports on a structured periodical basis.• Work closely with relevant stakeholders to ensure that all business strategy analysis needs are addressed in a timely and accurate manner.• Track KPIs and identify gaps between actual achievements and targets, communicate results to the Operations Director on a monthly basis.• Prepare and Load Monthly Targets of Sales, UPT, ATV, ASP and Conversion Rates for each location.• Maintain a close working relationship with Dept. Heads, IT, Brand Management, Operations and Store teams to optimize business performance.• Assist in preparing and summarizing P&L for the BU perspective for next FY.• Provide Weekly Report for each store & analysis of target vs achievement.• Develop periodic and ad-hoc project progress reports for BU & Corporate management. Show less

Dubai , U.A.E

• Build dashboards that visualize KPI's. • Identify performance patterns, root causes and future business opportunities.• Produce weekly/monthly/quarterly metric sales reports for management, and use the data from reports to create sales forecasts.• Analyze sales performance in light of sales goals, and identify areas of weakness the organization can address to improve sales.• Make recommendations for changes in sales techniques or promotional efforts to improve sales… Show more • Build dashboards that visualize KPI's. • Identify performance patterns, root causes and future business opportunities.• Produce weekly/monthly/quarterly metric sales reports for management, and use the data from reports to create sales forecasts.• Analyze sales performance in light of sales goals, and identify areas of weakness the organization can address to improve sales.• Make recommendations for changes in sales techniques or promotional efforts to improve sales performance.• Develop analytics and reporting framework to use data from internal and external sources to gauge business progress against goals, produce strategic insights and drive business results. • Effectively design, develop, document, execute, measure, and manage assigned projects and initiatives.• Interface with key counterparts in Marketing, Finance, Customer Service, Training, IT and Operations.• Working closely with other Company management to manage monthly expenses and to ensure compliance within legal and ethical guidelines. Show less

New Delhi Area, India

• Managing and motivating a team to increase sales and ensure efficiency.• Planning and managing new employee induction and ensuring all associates are acclimatized to requite brand and service standards.• Coordinating and managing all the communication of the store with head office based in Bangalore.• Reviewing the financial statements and data and utilizing financial data to improve store profitability.• Analysing sales figures and forecasting future sales volumes to maximise… Show more • Managing and motivating a team to increase sales and ensure efficiency.• Planning and managing new employee induction and ensuring all associates are acclimatized to requite brand and service standards.• Coordinating and managing all the communication of the store with head office based in Bangalore.• Reviewing the financial statements and data and utilizing financial data to improve store profitability.• Analysing sales figures and forecasting future sales volumes to maximise profits.• Organising special promotions, displays and events in the store.• Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.• Prepare and control operational budgets and plan effective strategies for the financial well-being of the store.• Managing stock levels and making key decisions about stock control.• Hold daily meeting with all associates & managers and discuss the achievements and targets for the crew and other concerns / issues.• Responsible for stock take (physical verification of stock) on monthly basis.• Closely monitor the staff productivity as well as staff satisfaction in the company• Achieve store sales target with required LTL growth. Show less

Gurgaon, India

Joined Hunger Solutionz from a start-up and directly responsible for overall management of the operations team, including:• Developed and built business to generate USD 100,000 revenue annually• Responsible for Hiring, Training and Supervising 10 employees providing guidance in use of Equipment, Hygiene Guidelines, Health & Safety Guidelines and Customer Interactions• 40% increase in Sales Turnover developing a fully integrated marketing communications campaign for the… Show more Joined Hunger Solutionz from a start-up and directly responsible for overall management of the operations team, including:• Developed and built business to generate USD 100,000 revenue annually• Responsible for Hiring, Training and Supervising 10 employees providing guidance in use of Equipment, Hygiene Guidelines, Health & Safety Guidelines and Customer Interactions• 40% increase in Sales Turnover developing a fully integrated marketing communications campaign for the restaurant that utilized flyers & brochures• Coached team to understand the insights of decision making process based on financial analysis to help generate business and deliver better quality services to customers• Reduction in shrinkage by 1.5% & staff turnover by 5%. Show less

Dubai , U.A.E

• Working closely with departments and assisting line managers to understand and implement policies and procedures• Promoting equality and diversity as part of the culture of the organization• Developing and implementing policies on issues such as working conditions, performance management, equal opportunities, disciplinary procedures and absence management• Advising on pay and other remuneration issues, including promotion and benefits Undertaking regular salary… Show more • Working closely with departments and assisting line managers to understand and implement policies and procedures• Promoting equality and diversity as part of the culture of the organization• Developing and implementing policies on issues such as working conditions, performance management, equal opportunities, disciplinary procedures and absence management• Advising on pay and other remuneration issues, including promotion and benefits Undertaking regular salary reviews• Dealing with grievances and implementing disciplinary procedures Show less

New Delhi, India

• Managed a team of Desk side support analysts. • Developed reports to assist in call centre operational efficiency and standardization and scheduling and forecasting expertise to ensure staffing levels are sufficient to cover anticipated call volume which were adopted by the whole group• Acted as a Liaison between teams on client issues ensuring blockages were removed and client service was prioritized• Prepared of Process Level Reports of Client Specified metrics, call handling… Show more • Managed a team of Desk side support analysts. • Developed reports to assist in call centre operational efficiency and standardization and scheduling and forecasting expertise to ensure staffing levels are sufficient to cover anticipated call volume which were adopted by the whole group• Acted as a Liaison between teams on client issues ensuring blockages were removed and client service was prioritized• Prepared of Process Level Reports of Client Specified metrics, call handling, SLAs etc Show less

Chandigarh, India

• Uploading and auditing the calls on the parameters set by the clients.• Record feedback and to let the Customer Service Agent know about his/hers areas of improvements.• To check whether the Customer Service Agent has incorporated Knowledge and competence and the customer was able to comprehend to what the Customer Service Agent was talking about.• Attend call calibrations and be up to date on the new policies and procedures.

B.B.A, Business, Management, Marketing, And Related Support Services, A

Achieved 2nd position overall in college. Participated in inter and intra- college fest’s 2001-2004. Co-coordinated Lakshaya, 2001.

Commerce, Commerce

Won many certificates in school for excellence in studies, sports and extra-curricular activities. Captained the school Football.

School