Sunil Mamotra Email & Phone Number

Dubai, United Arab Emirates

• Review current processes; gather and analyze data to identify trends and opportunities for improvement within company’s operations.
• Direct and manage projects from beginning to end, ensure that projects are delivered within the agreed timelines and budgets.
• Build and maintain relationships with key stakeholders and continually manage and communicate project expectations with team members and other stakeholders to keep them informed and manage their expectations on the.
• Build and maintain relationships with key stakeholders and continually manage and communicate project expectations with team members and other stakeholders to keep them informed and manage their expectations on the.
• Drive continuous operational improvement and ensure compliance for operations / marketing / VM activities at the store level
• KPI management, prepare reports and documentation to communicate progress of initiatives; monitor and report on benefits realization.

Dubai, United Arab Emirates

• Lead the expansion of the brick-and-mortar shop into an online platform, ensuring a seamless and consistent customer experience across all channels.
• Drive enhancements to existing in-store digital platforms and roll out changes to the network in close partnership with IT and Retail Operations Requirements
• Plan, oversee, and drive the launch all new eCommerce and omnichannel projects, including launches in new market, as well as new functionalities and programs in existing… Show more
• Plan, oversee, and drive the launch all new eCommerce and omnichannel projects, including launches in new market, as well as new functionalities and programs in existing markets.
• Be the key point of contact for category, sales/store, and commercial teams, to support the continuous enhancement of the online execution's best practices.
• Communicate and report on the progress of activities on a weekly basis to all stakeholders

• Analysis of the Target Setting and Sale Performances across the business.
• Prepare comprehensive, accurate and up to date strategic analysis reports on a structured periodical basis.
• Work closely with relevant stakeholders to ensure that all business strategy analysis needs are addressed in a timely and accurate manner.
• Track KPIs and identify gaps between actual achievements and targets, communicate results to the Operations Director on a monthly basis.
• Prepare and Load… Show more
• Prepare and Load Monthly Targets of Sales, UPT, ATV, ASP and Conversion Rates for each location.

Dubai, U.A.E

• Build dashboards that visualize KPI's.
• Identify performance patterns, root causes and future business opportunities.
• Produce weekly/monthly/quarterly metric sales reports for management, and use the data from reports to create sales forecasts.
• Analyze sales performance in light of sales goals, and identify areas of weakness the organization can address to improve sales.
• Make recommendations for changes in sales techniques or promotional efforts to improve sales… Show more
• Make recommendations for changes in sales techniques or promotional efforts to improve sales performance.

New Delhi Area, India

• Managing and motivating a team to increase sales and ensure efficiency.
• Planning and managing new employee induction and ensuring all associates are acclimatized to requite brand and service standards.
• Coordinating and managing all the communication of the store with head office based in Bangalore.
• Reviewing the financial statements and data and utilizing financial data to improve store profitability.
• Analysing sales figures and forecasting future sales volumes to maximise… Show more
• Analysing sales figures and forecasting future sales volumes to maximise profits.

Gurgaon, India

• Joined Hunger Solutionz from a start-up and directly responsible for overall management of the operations team, including:
• Developed and built business to generate USD 100,000 revenue annually
• Responsible for Hiring, Training and Supervising 10 employees providing guidance in use of Equipment, Hygiene Guidelines, Health & Safety Guidelines and Customer Interactions
• 40% increase in Sales Turnover developing a fully integrated marketing communications campaign for the… Show more Joined Hunger Solutionz from a start-up and directly responsible for overall management of the.
• 40% increase in Sales Turnover developing a fully integrated marketing communications campaign for the restaurant that utilized flyers & brochures
• Coached team to understand the insights of decision making process based on financial analysis to help generate business and deliver better quality services to customers

Dubai, U.A.E

• Working closely with departments and assisting line managers to understand and implement policies and procedures
• Promoting equality and diversity as part of the culture of the organization
• Developing and implementing policies on issues such as working conditions, performance management, equal opportunities, disciplinary procedures and absence management
• Advising on pay and other remuneration issues, including promotion and benefits Undertaking regular salary… Show more
• Advising on pay and other remuneration issues, including promotion and benefits Undertaking regular salary reviews
• Dealing with grievances and implementing disciplinary procedures Show less

New Delhi, India

• Managed a team of Desk side support analysts.
• Developed reports to assist in call centre operational efficiency and standardization and scheduling and forecasting expertise to ensure staffing levels are sufficient to cover anticipated call volume which were.
• Acted as a Liaison between teams on client issues ensuring blockages were removed and client service was prioritized
• Prepared of Process Level Reports of Client Specified metrics, call handling… Show more
• Prepared of Process Level Reports of Client Specified metrics, call handling, SLAs etc Show less

Chandigarh, India

• Uploading and auditing the calls on the parameters set by the clients.
• Record feedback and to let the Customer Service Agent know about his/hers areas of improvements.
• To check whether the Customer Service Agent has incorporated Knowledge and competence and the customer was able to comprehend to what the Customer Service Agent was talking about.
• Attend call calibrations and be up to date on the new policies and procedures.

B.B.A, Business, Management, Marketing, And Related Support Services, A

Achieved 2nd position overall in college. Participated in inter and intra- college fest’s 2001-2004. Co-coordinated Lakshaya, 2001 an.

Commerce, Commerce

Won many certificates in school for excellence in studies, sports and extra-curricular activities. Captained the school Football and.

School