Sunil Patel Email & Phone Number

London, United Kingdom

London, United Kingdom

London, United Kingdom

• Successfully achieved annualised savings of £1.1m by delivering a new target operating model. Integration of the insurance risk function, together with two smaller departments under the Group risk directorate..
• Aligned risk reporting to the existing group standard, providing consistency.
• Worked closely with all risk departments, to gain an understanding of their functions in order to effectively consolidate roles and reporting – this included Operational Risk, Financial Crime and Financial Management

London, United Kingdom

• Achieved annualised savings of £21.4m through the successful delivery of strategic transformation programme within the Commercial and Home Insurance division of the Bank. Recruited a permanent resource to manage the.
• Delivered a new target operating model to service c60,000 annual claims;
• Managed personnel including project managers of 20 FTE, across multiple business areas - operations, procurement, supply chain, risk, commercial, legal, policy & process and third party vendors;
• Evaluated the open market, ran a formal bid process to select new technology providers and implemented IT solutions to support the new target operating model;
• Managed individual budgets for supply chain, procurement, operations and overall programme;
• Renegotiated contracts for existing suppliers in parallel with running a formal request for a proposal to onboard a new supplier;

London

• Secured £0.9m investment and implemented strategic business change to Partnership’s existing target operating model. Achieved over 50% of target annualised savings before transitioning the programme to an internal.
• Documented and gained approval for a business case with annualised benefits of 26% and delivered 13% in phase 1
• Transitioned phase 2 and 3 of the project to permanent staff members within Partnership
• Implemented change to nTouch components (Broker Agency, document management and underwriting);
• Managed the small change team to deliver product changes for nTouch Platform

Cheltenham, London

• Promoted and appointed by the Financial Services Board reporting to the Managing Director.
• Delivered a £55m portfolio of client change programmes; o Mortgage Clients (Deutsche Bank, Tesco Bank, UBS, Commerzbank, Morgan Stanley)o Life and Pensions clients (Royal Liver, AIG, Living Time, HSBC and Jessop Fund.
• Owned and managed a department budget in excess of £10m and delivered transition, transformation and client changes across each business unit;
• Implemented a five year strategy for the ‘Mortgages’ and ‘Life and Pensions’ department;
• Successfully delivered a critial regulatory programme (section 166), FCA reportable.
• Delivered corporate governance framework, revised systems and controls, risk appetite, policies and procedures for the mortgage division;

• Achieved annualized savings of £29m;
• Appointed to transform the ‘Life and Pensions’ business unit comprising 250 staff. Reported to the Financial Services Board and regular reporting to the Vertex Group Board;
• Implemented risk controls, transformed client contracts through re-negotiation, managed regulatory risks, delivered operational efficiency with contract values in excess of £50m.

• Successfully negotiated and secured a £17m TCV contract;
• Delivered a programme for a start up Insurance firm based in the London to launch a new investment product to market;

• Appointed to rescue the “Orange” contract for Vertex which was delivered from offices in New Delhi within an aggressive timescale.
• Established an excellent relationship with the client;
• Achieved client set targets for both service lines (PAYG and PAYM)
• Mobilised and established a UK/India based transformation team supporting 100+ agents

• Appointed by the Vertex Finance Director to deliver a transformation programme to save £5.1m
• Delivered closure of key offices and moved significant BPO contracts with no disruption to clients or customers;
• Achieved savings of c£6m following identification of additional opportunities

• Successful leadership for a bid to deliver ITFM services for United Utilities, reporting to the CTO with specific focus on improved customer experience.
• Established and delivered a change programme to transition new services impacting c16,000 users;
• Delivered a new operating model, rationalised back office services and reduced operating costs through introduction of self serve

• Appointed by the Business Unit Director to deliver a “Customer Experience Strategy” for key BPO contracts delivering significant margin for Vertex.
• Successfully established and delivered programmes across United Utilities, Vodafone and three local councils (Westminster City, Birmingham and Thurrock)

• Recruited by the Customer Services Director to deliver a five year “Operational Strategy” impacting c8500 employees to support the achievement of Vertex’s ten year business plan.
• Successfully achieved sign off of the Strategy by the Vertex Board and established key budgets (£15m) to deliver the ten strategic goals within six weeks;
• Managed a number of change managers and projects across the portfolio;
• Resulted in a split of Customer Services into sector business units with appointed MDs

• Appointed to deliver a transformation programme following contract signature with Boots PLC.
• Delivered a £4m programme ahead of schedule;
• Integrated a £10m operational service into Xansa working as part of a tripartite relationship with IBM;
• Achieved 30% productivity targets saving £0.7m in the first six months of the live service

• Working for the Information Systems Director at Barclays, headed up a transformation programme to merge two departments.
• Achieved alignment of processes, target operating model and £1m of savings;
• Introduced balanced scorecard mechanism;
• Achieved 10% headcount reduction

• Recruited to take accountability of outsourced operations to Xansa on behalf of BT, Yorkshire Water and Electricity and The Post Office with a P/L of £4.5m.
• Achieved and excelled ALL contractual SLAs;
• Delivered 10% year on year savings, 30% increase in customer satisfaction;
• Achieved contractual renewals
• Delivered transition programme to integrate ‘The Post Office’ contract into existing operations

Recruited to take full responsibility for customer services operations based in Northampton supporting 8 million cardholders. Promoted to deliver a significant part of Barclaycard’s £84m card replacement programme

I was responsible for development and delivery of EDI interfaces for the Insurance Broker TSB

Mba, Business Administration

Bsc, Accountancy, Law And Computing