As part of an LPG import terminal, I play a key role in managing operations, ensuring smooth import and distribution of LPG across Northern India. My responsibilities span sales, distribution, and terminal operations management, ensuring efficient delivery and compliance with international standards. Key responsibilities include:LPG Import Operations: Oversee the import of LPG in cryogenic form from the Middle East, Russia, and Europe, supplying critical demand for North India, as 60% of LPG in the country is imported.Sales & Distribution Impact: Successfully increased daily dispatch from an average of 6,000 MT to 9,000 MT and boosted daily tanker loading from 150 to 300 during my tenure in the Sales and Distribution department.Shipping & Customs Expertise: Boarded over 30+ international gas carriers, acquiring deep knowledge of shipping procedures, port operations, and customs regulations for smooth and compliant import activities.Central Control Room (CCR) Operations: Monitor all operational activities from the CCR, including oversight of critical equipment such as flash compressors, cryogenic pumps, boilers, and heat exchangers, ensuring safe and efficient terminal operations.Safety & Efficiency: Ensure all equipment and processes operate within safety standards while maintaining optimal performance and meeting demand targets.

Professional Grooming and Etiquette: Developed essential skills in corporate grooming, communication, and dress standards to align with professional expectations and company culture.Verticals Learning: Acquired in-depth knowledge of all operational verticals within the company, gaining a well-rounded understanding of the industry and its processes.Facility Visits: Conducted visits to key facilities to broaden practical knowledge and experience:POL Terminal at Haldia: Gained insights into petroleum logistics and operations.LPG Plant at Kalyani: Observed the intricacies of LPG production and handling.Aviation Fuel Station at Kolkata AFS: Understood aviation fuel management and distribution.Sales Training in Kolkata: Received specialized training in sales techniques and strategies.

Machine LearningChurn Prediction Model: Developed a classification model with 84% accuracy to predict customers who are prone to churn when their balance falls below a minimum threshold, enabling proactive retention strategies.Model Evaluation & Selection: Analyzed multiple machine learning models (e.g., Decision Trees, Random Forest, and Logistic Regression) and compared them using evaluation metrics such as precision, recall, F1 score, and AUC to determine the best performing model.Data Preprocessing: Applied data cleaning, feature engineering, and scaling techniques to optimize the dataset, ensuring high-quality input data for better model performance.Cross-Validation & Hyperparameter Tuning: Used techniques like cross-validation and grid search for hyperparameter optimization to improve the model's generalization and prevent overfitting.Collaboration & Communication: Worked closely with stakeholders to understand business requirements, explain model outputs, and present actionable insights to improve customer retention strategies.

Pump Systems Knowledge: Acquired in-depth understanding of the operation, maintenance, and differences between centrifugal and reciprocating pumps, crucial components in various industrial applications.Turbine Operation: Studied the functionality and working principles of steam and gas turbines, learning how they convert thermal energy into mechanical work to power large-scale industrial processes.Total Productive Maintenance (TPM): Applied TPM principles to enhance equipment reliability, minimize downtime, and improve overall plant efficiency.5S Methodology: Implemented the 5S workplace organization system to maintain a clean, efficient, and safe work environment, boosting operational productivity.AutoCAD Skills: Utilized AutoCAD for technical drawing and layout designs, assisting in the planning and analysis of machinery systems and plant operations.