Sunil S. Email & Phone Number

Bella Vista, Sydney

- Assist the General Manager in creating and executing the yearly business plan.- Perform higher duties role as a General Manager in absence of General Manager. - Supervising the daily operations, Occupational Health and Safety, Front Office Reception, maintenance, and Housekeeping. - Overseeing procedures related to addressing complaints, providing guidance, and managing disciplinary actions.

Sydney, New South Wales, Australia

- Managing and overseeing the day-to-day operations of the hotel, ensuring it runs smoothly and efficiently.- Hiring, training, and supervising staff members across various departments like front desk, housekeeping, maintenance, etc.- Ensuring high levels of customer satisfaction by maintaining quality service standards and handling guest inquiries and concerns.- Developing and managing the budget for the hotel, including expenses for staff, supplies, maintenance, and other operational costs.- Implementing strategies to increase occupancy rates and revenue, which may include managing reservations, sales efforts, and promotional activities.- Ensuring that the hotel meets or exceeds brand standards and guest expectations in terms of cleanliness, safety, and service quality.- Overseeing compliance with Occupational Health and Safety (OH&S) regulations and other relevant safety standards.- Supervising maintenance staff and ensuring that the hotel's facilities are well-maintained and in good working order.- Establishing and maintaining relationships with suppliers and contractors for services and supplies needed for daily operations. - Identifying areas for improvement and implementing strategies to enhance operational efficiency and guest satisfaction.- Fostering a team environment that upholds the principles of integrity, trust, service, and accountability. - Cultivating a sense of responsibility and ownership among team members, resulting in an improvement in Balanced Scorecard performance, as demonstrated by a 9/10 satisfaction rate, up from the previous 8.4.

Hobart, Tasmania, Australia

- In charge of overseeing Front Office operations, I applied my leadership and supervisory skills to guide a team of 62 in meeting the needs of members and guests. This included providing guidance, motivation, and training to the Front Office staff, encouraging them to take ownership of their roles. - Handled labour allocation to align with budgets and guest satisfaction, with a focus on reservations, arrivals, departures, room assignments, and service delivery.

Tasmania, Australia

- Pinpointed the underutilization of the three function rooms and saw potential in converting the area into ten additional rooms, resulting in an added revenue of AUD 350,000.- Through data analysis, I established fundamental budget and forecast responsibilities for each department by introducing a new Standard Operating Procedure. This led to a reduction in operational costs by over AUD 120,000 annually.

Tasmania, Australia

- Under the guidance of the General Manager, I oversaw the daily functions of four establishments comprising 95 rooms and a restaurant. - Directing a team of 45, employing established strategies and initiatives to guarantee employee involvement, guest contentment, and attainment of financial and rewards program objectives. - Setting departmental goals, creating work schedules, managing budgets, implementing policies and procedures, and evaluating guest inputs.

Sydney, Australia

Oversaw the day-to-day Front Office shift operations, ensuring that all protocols and practices aligned with the attainment of service and financial objectives. I provided leadership and supervision, handled guest complaints and relations, and addressed emergency situations when necessary.

Sydney, Australia

- Hiring and nurturing staff, creating projections for revenue and occupancy, overseeing group reservations, handling accounts receivable and payable, and conducting daily bank reconciliations.- Received written commendation from the Chief Operating Officer (Pacific) for consistently surpassing customer expectations.