In my role as Vice President - Sales & Operations West at Tata ClassEdge, I have successfully led a team of 40 members in overseeing Software Sales & Operations. I have directed business strategy, business development, and transformation initiatives for profitability and continuous improvement. Achieved 123% of Annual sales in FY 23 with significant growth in subsequent years.• Generated new revenue opportunities through market validation and product conceptualization.• Building Customer Experience to ensure product stickiness and retention of the client• Product conceptualisation, positioning, pricing, GTM & product launch of over 20 products in the past few years. • Executed Intrapreneurial projects like, RTU (Ready to use) which generated a crore of revenue annually which otherwise would have been scrapped and conceptualized & implemented over 500 KW Roof Top Solar, contributing to business top line growth.• Successfully led the ISO 9001:2015 implementation and achieved certification for the organization and conducting ISO Audit for maintaining the certificate.

1. Managed IT services delivery, business continuity planning, and disaster recovery.2. Received appreciation letter from the Country manager for providing excellent support to business during the 2009 Mumbai Terrorist attack.3. Led the BCP activity during the infrastructure breakdown at Mumbai Data Centre breakdown and restoration in 2010.4. India lead for Lotus Notes support & later migration to MS Exchange for India with 0% downtime.5. Supported core banking applications and End User Computing with 99% up time of services.