Collaborate with cross-functional teams to conceptualize services that align with our strategicgoals.Utilize data-driven methods to evaluate research findings, assess project effectiveness, and makerecommendations for improvement.Assist in setting R&D goals and timelines to align with organizational priorities and ensure timelycompletion of key projects.Lead prototyping, testing, and validation processes to ensure quality and feasibility beforeimplementation.Work closely with operations teams to gather insights and ensure R&D projects align withcustomer expectations and company goals.Maintain detailed records of research activities, project progress, and outcomes to supportknowledge sharing and compliance.Identify and establish connections with professionals, consultants, and potential collaboratorsoutside the organization to bring fresh perspectives, specialized knowledge, and innovative ideasto our R&D projects.

Creating, communicating, and implementing the organization's vision, mission, and overall directionLeading the development and implementation of the overall organization's strategyFormulating and implementing the strategic plan that guides the direction of the business Overseeing the complete operation of an organizationEvaluating the success of the organization in reaching its goals

Configure Microsoft Cloud O365/Azure Stack (Azure AD, Office 365 Applications and Administration Support)Work with Microsoft Windows Server Stack i.e., Active Directory, DNS, DHCP, WSUSPerform regular monitoring of Hardware, software, Server, and Networking Devices to identify any possible intrusions and managing these devices to keep system runningManage Customer expectations with a high standard of communication and detail, in alignment with agreed SLA’sAssist in investigation and resolution of network, server and system Issues on a daily basisServe as the central point of contact for customer IT requests within the AU Platforms and Cloud Team

Assisted in migrating On-prem infrastructure to Azure and Exchange to O365 Assisted on SOPHOS Firewall Implementation, Monitoring and ManagementPerform regular security monitoring to identify any possible intrusionsMonitoring Azure Infrastructure System – Servers, OS, AD, Network, IaaS, Office365Monitoring Daily & Report weekly uptime of Servers and Network performancesTroubleshooting Windows 10, Office Suite, macOS, PC Hardware, printers, and Identifying and solving any problems that arise with computer networks and systems.

Troubleshoot product issues, diagnose and solve software or hardware faultsDesktop imaging and documenting technical knowledge Carry out tutorial and lab instructional tasks independently at the undergraduate level Carry out maintenance and repairs on equipment used for teaching and monitoring purpose and Participate in the administration of the course activities and other activities as requested.

Create, change, and delete user accounts per request.Provide remote/face-to-face technical support to students and teachersSetting-up and troubleshooting IT equipment i.e. computers, networks, printers, projectors and moreInstall and configure software and hardwareAssisting Students on their labs and Projects

Started from Kitchen hand progressed to customer service role became a certified barista and then bartender eventually to a Bar supervisor/Team Leader role responsible for overseeing the day-to-day task of the whole restaurant, leading the team by example, and most importantly ensuring the highest quality of customer service is delivered by all my teammates.