Sunil Suckoo Email & Phone Number

Chicago, Il, Us

San Francisco Bay Area

My work at Boomerang has earned me multiple "commendable" performance reviews. As a Customer Happiness Liaison, I have experience in many roles:• Customer Support: I solve user problems by responding to 30-60 tickets per day--helping nearly 50% more users at 100% ticket accuracy (per quarterly reviews) in 2020 than 2019 by iterating on my workflow with various productivity techniques.• UX Research: I assist Product in UX Operations, vetting research participants, designing unmoderated usability tests, conducting ticket dives, and analyzing data to build deliverables, such as personas.• UX Design: Utilizing insights from tickets, brand guidelines, and visual frameworks, I collaborate with designers, researchers, and product managers to contribute to the design reviews of 70+ Knowledge Base articles, which has reduced ticket load by 8% compared to the previous year.• Sales: I continuously sharpen my sales acumen (self-taught with no prior experience), recently closing the largest deal in Boomerang for Outlook’s 6-year history and onboarding a 2-person Customer Success/Sales team. • QA: I find, reproduce, and escalate high priority bugs to ensure successful product launches and prevent hundreds of customer-submitted bug reports.

Met bi-weekly for 2 hours via Zoom with BIPOC entrepreneurs, writers, and digital artists for collaborative vocational, skill, and spiritual development. • Persuaded 17 other fellows (42.5%) to team up and build a content sharing platform for alumni after the fellowship by pitching a deck to the entire cohort of 40 people.

San Jose, California, United States

I wireframed MVP iOS app for chronically ill users to identify triggers by tracking their symptoms and mood for an upcoming health startup.• I created, advocated for, and executed a discovery research plan in 2 months with no budget by presenting stakeholders with an end-to-end UX Design and Research plan.• I convinced stakeholders to reprioritize feature requests by reaching alignment on key goals and spearheading a 3-phase launch strategy plan based on those goals.

I led the usability research for e-Immigrate's citizenship application vetting survey. My task was to test the interface of the survey with immigrants to the United States and highlight key usability issues that may lead to user abandonment for the team.

I addressed major logistical pain points for millions of watch party users by taking my capstone project from a research problem to 4 meaningful iterations of mockups and finally a high-fidelity prototype.• Design: brainstorming, sketching, wireframing, lo-fi/hi-fi mockups, prototyping, and Figma.• Research: survey, semi-structured qualitative interviews, usability tests, and competitive review.

I fundamentally shifted the direction of the product, saving months of developer time, by creating and executing discovery research to test the stakeholder’s hypothesis.

Greater Seattle Area

I influenced the design of a high-profile client’s product by conducting 10+ ethnography sessions per week and training my teammates in better data collection techniques based on client feedback. Outside of this project, I also vetted 1,000+ research participants, recruiting 36 participants for qualitative research projects.

Seattle, Wa

I advanced a new strategy for the Halo Wars 2 email campaign by collaborating with content strategists and marketers to analyze qualitative insights.

Amherst, Ma

I planned 20+ events with nearly perfect attendance (20-25 students) using survey and ethnographic data. After taking on more and more leadership roles, I co-founded the RC Council, which successfully advocated a +30% salary and +150% yearly budget.

Amherst, Ma

I was awarded a $4,280 summer living stipend and full funding ($1,500+) to conduct semi-structured qualitative interviews, field studies, and surveys because of my concise (1-3 pages) and in-depth (10-15 pages) thesis research proposals.

Chicago, Il

I conducted qualitative research, including ethnography, field studies, and semi-structured interviews to understand diversity in higher education and presented my findings at the Leadership Alliance National Symposium (350+ undergraduates, 50 grad students, 25 scholars) and UChicago Research Symposium (20+ scholars). Using this research, I spearheaded the initiative to expand Amherst College's diversity center staff positions, eventually persuading the President to provide 10 new positions.

Bachelor’S Degree, Anthropology, 3.74

Activities and Societies: Resident Counselor Advisory Board, Resident Counselor, Five College Anthropology Consortium I was awarded.

Certificate, Ux Design & Research

300+ hour UX Design and Research intensive with 1:1 industry expert mentor oversight, and completion of 3 in-depth portfolio projects.

Area, Ethnic, Cultural, Gender, And Group Studies

Activities and Societies: Class Representative During my year abroad, I conducted independent qualitative research (field studies.

High School, Valedictorian (4.0)

Activities and Societies: President of the National Honor Society, Drama Club, and Spanish Club and Secretary of the Senior Class.