Sunil Sukumar Email & Phone Number

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Leading a team spread across multiple delivery centers, and clients, meeting quality standards and sustaining & improving profitability. Instrumental in overseeing all aspects of Operations, Client & Process Management with emphasis on continuous improvement in operating results and strengthening underlying processes in the Healthcare sub-vertical. Responsible for time tracking and reporting of Service Level Performance (SLAs) across businesses. Supported new RFPs, and RFIs and worked with the Solutions Team on new deals which includes MSA, SOW languages, and contract scope definitions. Provided leadership to the delivery team in developing programs, and business strategies & implemented resulting solutions to meet contract deliverables. Solutioning new products, modules, and governance to improve the key business metrics. Collaborating with the application development team to automate the routine tasks

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Anchored the development of the Quality Management System Tool (audit tool). Defined the framework of the audit process. Instrumental in implementing Bots to identify non-compliance transactions. Managed a team that spread across multiple delivery centers and was responsible for meeting the SLA for multiple clients.

Chennai

Efficiently managed the billing process for multiple clients. Transitioned prestigious clients during this tenure. Pivotal in improving billable to the actual ratio of FTEs from 70% to 90%. Improved the bottom line through automation, process improvements, and strategic migration of work towards Tier-II cities.

Chennai

Efficiently managed AR function of an ER client comprising 150 Associates. Established the Production Management System Tool which helps to prepare the insightful reports and quality of work. Managed various tools like Decision Tree and Document Helper to improve productivity. Continuous process improvement initiatives help to improve the margin and reduce the DSO days.

Pivotal in anchoring the migration of data from Legacy platform to new platform. Efficiently managed a portion of 600+ FTE clients in AR (responsible for commercial payers revenue / AR days). Acted as a primary SPOC from IKS on Huron Consulting Group Partnership on PMS controls. Led the newly formed cash acceleration team to increase the revenue by identifying the trends which impact the revenue. Identified and resolved US $ 5 Million worth of issues

Efficiently managed US 401K process and the team size is 14 members. Successfully migrated process from Bengaluru to Chennai. Pivotal in reducing ramp up phase from 6 months to 3 months

Worked in all the functions from billing, Insurance Verification, Posting, Refunds, and AR. Gained complete knowledge of RCM is gained during the tenure. Developed macros on a front-end process which resulted in improving the efficiency by 50%.