Sunil Varghese Email & Phone Number

Bengaluru, Ka, In

- Transition inhouse captive services to Partner- Transform Organization into NextGen Workplace Technologies

Bengaluru, Karnataka, India

Delivered Global Digital Collaboration (DigiCo) services to various Business Units across Daimler AG.- Mobility Services (CoD, UoD, Enterprise Apps)- eCollaboration Services (MS Exchange, Outlook, Skype4Business, File share)- Video Conference (Cisco, Polycom)- Factory Services (SCCM, MDM)- Active Directory (AD & Azure AD)

• Design and deliver endpoint security support and service solutions for customers across Daimler AG.• Monitoring the effectiveness of Teams against the defined SLA/KPI’s• Expertise with Process building for Service Delivery and Service Operations.• Instill a high performance culture in team with a focus on team work, service excellence and ownership for resolving customer issues.• People development and Resource planning.• Team Management: Interviews, Mentoring, Training… Show more • Design and deliver endpoint security support and service solutions for customers across Daimler AG.• Monitoring the effectiveness of Teams against the defined SLA/KPI’s• Expertise with Process building for Service Delivery and Service Operations.• Instill a high performance culture in team with a focus on team work, service excellence and ownership for resolving customer issues.• People development and Resource planning.• Team Management: Interviews, Mentoring, Training, Knowledge sharing, Competence development and Performance appraisals. Show less

Bangalore

• Service Management, Service Rollout, Solution Architecture, Vendor assessment.• Providing Global service for Endpoints in Office & Factory environment across Daimler AG. • Process improvements & standardization.• Prepare and evaluate BCP, DR activities• Facilitate discussion, decision making, and conflict resolution• Manage Teams in the below domains.• Office/Data Center Environment: Endpoint Security Management (AntiVirus, Device Control, Encryption… Show more • Service Management, Service Rollout, Solution Architecture, Vendor assessment.• Providing Global service for Endpoints in Office & Factory environment across Daimler AG. • Process improvements & standardization.• Prepare and evaluate BCP, DR activities• Facilitate discussion, decision making, and conflict resolution• Manage Teams in the below domains.• Office/Data Center Environment: Endpoint Security Management (AntiVirus, Device Control, Encryption, Storage)• Factory Environment: Endpoint Security Management (AntiVirus, System Hardening), SCCM, Mobile Device Management Show less

Bangalore

• Responsible for setting up the backend infrastructure for Endpoint Security in Daimler AG.• Lead a team of Technical Experts to define solution architecture for Endpoint devices.• Support and educate the Application Owner, with respect to grooming and maintaining the product backlog.• Setup a Security Operations Center (Endpoint Security, SIEM solution)

Bangalore

• Review of existing environments for Vendor Software Upgrades.• Escalation point for Operational Readiness & Client Care for technical issues.• Development of architectural strategies for EPS deployments.• Working with vendors to request and develop product improvements to help fit needs.• Research & Technology works preferred vendors (i.e. McAfee) to produce template solutions that can easily be integrated into the TVMR EPS support responsibilities.• Designing… Show more • Review of existing environments for Vendor Software Upgrades.• Escalation point for Operational Readiness & Client Care for technical issues.• Development of architectural strategies for EPS deployments.• Working with vendors to request and develop product improvements to help fit needs.• Research & Technology works preferred vendors (i.e. McAfee) to produce template solutions that can easily be integrated into the TVMR EPS support responsibilities.• Designing, Implementing, Administrating and providing support for infrastructure security. Show less

Bangalore

Bengaluru, Karnataka, India

Bangalore

• Instrumental in giving Priority/Enterprise support to corporate clients worldwide via Chat/Email/Voice. This includes, handling range of products from Server level to Desktop level.• Gained expertise on McAfee AVD (Active Virus Defense) suite. This suite comprises of products like ePolicy Orchestrator, VirusScan Enterprise, Managed Services.• Conducting DAP (Deployment Assistance Program), which includes remotely accessing clients network and assisting them in deploying/configuring… Show more • Instrumental in giving Priority/Enterprise support to corporate clients worldwide via Chat/Email/Voice. This includes, handling range of products from Server level to Desktop level.• Gained expertise on McAfee AVD (Active Virus Defense) suite. This suite comprises of products like ePolicy Orchestrator, VirusScan Enterprise, Managed Services.• Conducting DAP (Deployment Assistance Program), which includes remotely accessing clients network and assisting them in deploying/configuring McAfee products.• Gained knowledge in testing, troubleshooting and implementing of McAfee AVD products as per the network design and the requirement of individual.• Installation, testing and troubleshooting of McAfee AVD products.• Mentor new team members on product/process related issues. Show less

Bangalore

• Managed the team in the absence of the Team Lead.• Handling Escalation/Compliments & Complaints. • Conduct training sessions for new joins on product & process.• Analyze Teams performance with the dispatch cases and present it during regional meetings on a monthly basis.• Consistent performance in achieving ROFC’s (Resolution on First Call).• Prepare documents regarding interesting articles. • Handled a Forum regarding Technical issues.

Bangalore