Sunil Varghese Email & Phone Number

Bengaluru, KA, IN

- Transition inhouse captive services to Partner- Transform Organization into NextGen Workplace Technologies

Bengaluru, Karnataka, India

Delivered Global Digital Collaboration (DigiCo) services to various Business Units across Daimler AG.- Mobility Services (CoD, UoD, Enterprise Apps)- eCollaboration Services (MS Exchange, Outlook, Skype4Business, File share)- Video Conference (Cisco, Polycom)- Factory Services (SCCM, MDM)- Active Directory (AD & Azure AD)

• Design and deliver endpoint security support and service solutions for customers across Daimler AG.
• Monitoring the effectiveness of Teams against the defined SLA/KPI’s
• Expertise with Process building for Service Delivery and Service Operations.
• Instill a high performance culture in team with a focus on team work, service excellence and ownership for resolving customer issues.
• People development and Resource planning.
• Team Management: Interviews, Mentoring, Training… Show more

Bangalore

• Service Management, Service Rollout, Solution Architecture, Vendor assessment.
• Providing Global service for Endpoints in Office & Factory environment across Daimler AG.
• Process improvements & standardization.
• Prepare and evaluate BCP, DR activities
• Facilitate discussion, decision making, and conflict resolution
• Manage Teams in the below domains.

Bangalore

• Responsible for setting up the backend infrastructure for Endpoint Security in Daimler AG.
• Lead a team of Technical Experts to define solution architecture for Endpoint devices.
• Support and educate the Application Owner, with respect to grooming and maintaining the product backlog.
• Setup a Security Operations Center (Endpoint Security, SIEM solution)

Bangalore

• Review of existing environments for Vendor Software Upgrades.
• Escalation point for Operational Readiness & Client Care for technical issues.
• Development of architectural strategies for EPS deployments.
• Working with vendors to request and develop product improvements to help fit needs.
• Research & Technology works preferred vendors (i.e. McAfee) to produce template solutions that can easily be integrated into the TVMR EPS support responsibilities.
• Designing… Show more

Bangalore

Bengaluru, Karnataka, India

Bangalore

• Instrumental in giving Priority/Enterprise support to corporate clients worldwide via Chat/Email/Voice. This includes, handling range of products from Server level to Desktop level.
• Gained expertise on McAfee AVD (Active Virus Defense) suite. This suite comprises of products like ePolicy Orchestrator, VirusScan Enterprise, Managed Services.
• Conducting DAP (Deployment Assistance Program), which includes remotely accessing clients network and assisting them in deploying/configuring… Show more
• Conducting DAP (Deployment Assistance Program), which includes remotely accessing clients network and assisting them in deploying/configuring McAfee products.
• Gained knowledge in testing, troubleshooting and implementing of McAfee AVD products as per the network design and the requirement of individual.
• Installation, testing and troubleshooting of McAfee AVD products.

Bangalore

• Managed the team in the absence of the Team Lead.
• Handling Escalation/Compliments & Complaints.
• Conduct training sessions for new joins on product & process.
• Analyze Teams performance with the dispatch cases and present it during regional meetings on a monthly basis.
• Consistent performance in achieving ROFC’s (Resolution on First Call).
• Prepare documents regarding interesting articles.

Bangalore