●Responsible for new client engagement and key account management in IT and non-IT industries.●Increasing new business with existing relationships as well as penetrating accounts and adding new lines of business.●Building and maintaining relationships with new and old customers on a continual basis through high volume.●Lead a team responsible for sourcing, screening, and coordinating interviews, offers, and onboarding processes.●Managed recruitment for clients such as TCS, HCL, Verizon, USAA, Cisco, Citi Bank, Popular Bank, Wells Fargo, World Bank, Google and Mattel.●Maintain strong client relationships and ensure satisfaction through effective communication and resolution of issues.●Liaise between senior management and employees to enhance company-employee relations.●Conduct recruitment, staffing, on-boarding, and training activities in alignment with organizational objectives.●Organizing client feedback and introducing streamlined processes of replying to and rectifying complaints.●Work with Diversity and Inclusion recruiting team members (Talent Scouts, Sourcers, and Coordinators) to develop, implement, and execute hiring strategy across all technical teams●Identified the strategic direction, planning, and execution of all technology efforts to support the implementation of end-to-end service delivery offerings.●Collaborated strategically with field organizations to provide a world-class, personalized customer experience. Key decision maker for the overall business perspective & liaison to all stakeholders.●Identified the strategic direction, planning, and execution of all technology efforts to support the implementation of end-to-end service delivery offerings.●Researched, recruited, staffed, on-boarded, and trained new company hires according to the needs of department managers and the company budget.

●Set up meetings between client decision makers and company's practice leaders/Director.●Developed deep knowledge of customer businesses and relationship to company objectives.●Mentored junior management professionals to develop skills and increase company revenue.●Rained partners on new quality programs to ensure understanding and successful execution.●Motivated team members to meet and exceed hiring targets.●Delivered sales presentations and pitches to clients, upper management and junior hiring associates for demonstration.●Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.●Ensured compliance of company directives, regulatory concerns, and health and safety protocols.●Identified and cultivated client relationships to generate business opportunities.●Managed recruitment for clients such as HCL, TCS, Tech Mahindra, USAA, Cisco, Citi Bank, Popular Bank and World Bank, Microsoft, IBM and Google.●Led a team of recruitment managers, delivery leads, and recruiters.●Acted as a single point of contact between clients and the organization.●Ensured timely submissions and provided necessary information to clients.●Maintained a database of potential candidates and managed end-to-end recruitment processes.●Facilitated meetings between client decision-makers and company leaders.●Mentored junior management professionals to enhance skills and drive revenue growth.

●Responsible for requirements gathering from IT clients in the USA.●Managed complete recruitment life cycle for IT Projects for our Clients in the US including delivery.●Thoroughly understand and work on requirements of the company on client needs and guiding the team to work.●Performs kickoff meetings with customers and delivery resources.●Managed resources effectively to avoid unnecessary delivery delays.●Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.●Excellent customer feedback on high-quality delivery, enhanced customer satisfaction, and excellent team building across departments and customers.●Collaborated closely with customers to share information about available candidates, increasing utilization and delivery effectiveness.●Maintaining close coordination between Onsite and Offshore teams for ensuring seamless delivery of the project as per scheduled timelines.●Managed recruitment and delivery for clients in the North America region.●Handled requirements from SI partners in the USA.●Recruited and fulfilled resource needs for clients including HCL, L&T Infotech, Hexaware, USAA, Cisco, Ford, Toyota and Boeing.●Conducted screenings, reference checks, and negotiations with candidates.●Coordinated delivery of contracted solutions and resolved customer issues.●Collaborated with upper management to implement continuous improvements and exceed team goals.●Contacted suppliers and vendors about issues with deliveries of candidates.●Prepared and implemented strategic growth plans for territory based on company goals and expectations.

●Managed operations for Onshore/Offshore locations with team strength of over 50 team members.●Oversaw HR functions, recruitment initiatives, and employee on-boarding.●Fulfilled resource needs for implementation partners such as HCL, L&T, Virtusa, Wipro, and TELUS international and end client e.g. Microsoft, IBM, USAA, TIAA, Ford and Merck.●Mentored recruitment managers and leads to meet organizational goals.●Maintained professional, organized and safe environment for employees and patrons.●Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.●Developed and maintained relationships with customers and suppliers through account development.●Applied customer feedback to develop process improvements and support long-term business needs.●Evaluated employees' strengths and assigned tasks based upon experience and training.●Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.●Delivered feedback to decision-makers regarding employee performance and training needs.●Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.●Cross-trained existing employees to maximize team agility and performance.

●Target and Identify prospective IT clients to get more business and projects.●Identify and fulfill needs for existing accounts/Clients like USAA, HCL, Cisco, Citi Bank, World Bank and Quest.●Placed high-end technical professionals in area of the information Technology Industry in contract and full-time positions●Responsible for mentoring and providing on-going training and support for new team members and serve as resource for learning and navigating senior technical policies and procedures●Established business relationships with clients by working closely with the client managers and understanding the need and the expectations from Managers on their key competitive needs●Involved in Load-shedding by allocating work to different teams.●Coordinated resources from stakeholders and mapped out requirements deliverables.●Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.●Recognized staff for contributions to company success to foster engagement and increase productivity.●Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.

●Part of Professional Services set-up for HCL America for the North America region to take care of client's staffing needs.●Handled talent acquisition activities and other duties with the highest integrity in terms of work, performance, company policies, and targets assigned on time to time for clients like Cisco, Ford, Toyota, TIAA, PepsiCo and AIG.●Effectively liaised between senior management and employees to maintain and improve company-employee relations. ●Focused on project specific requirements and building relationships with stakeholders.●Responsible for the entire gamut of recruitment process on IT Projects from understanding the requisition needs, arranging Technical & Management panels for scheduling interviews, ensuring the fitment of the selected candidates within the budget and getting the necessary approvals in case of any exceptional cases.●Coordinate interviews at all phases of recruitment process which include setting up Technical interviews for candidates in India and abroad.●Studied talent assessment data to determine best fit for positions across businesses.●Captured talent assessment data to identify potential candidates across businesses.●Responsible for placing IT professionals in contract and permanent positions for high volume hiring projects and a variety of clients.●Created and drove talent acquisition and job placement strategies to attract diverse candidates.

Star touch is providing operations to the clients located in USA, Canada, Europe, Switzerland, Australia and Singapore. Since 2004 we have built confidence and trust through repeated successful offshore delivery.