Team Leader
Current• Currently handling a team of 10 members, recruiting, training, anddeveloping the team as needed.• Managing the day-to-day Operational goals, ensuring KPI andcompliance standards were met, including New Hire Onboarding,Employee Data management and Exit formalities.• Partnered with US program manager to ensure end-to-endprocesses were documented, knowledge was transferred to the teamand escalation management of team deliverables were handled.• Managed input from stakeholders to continuously improve anddevelop the Service Transition process, procedures, and templates.• Conducted training and mentored team members to promoteproductivity and commitment to friendly service.• Worked with team to identify areas of improvement and devisedsolutions based on findings.• Set clear expectations to inspire and motivate the team, managedperformance, recognized achievement, provided feedback, andadministered progressive discipline when necessary.• Monitored time and attendance, enforcing compliance withcompany procedures relating to absenteeism.
