Sunitha Anand Email & Phone Number

Mumbai, Maharashtra, India

Managing operational excellence for Shipping and Logistics BU. Handling contract governance, OpEx appraisals, reviews for 24 clientsWNS certified coach

Mumbai, Maharashtra, India

 Managed the centralized global team for auto-documentation tool. Identified customer pain points and delivered solutions for improved E2E Auto Amendment TAT (from 40% to 70%), Auto verify BL copy (81% to 91%)  Spearheaded Maersk Digital Transformation initiatives as Change Master 2019-2020. Collaborated with teams across geographies to share best practices and enable the culture change via Culture Circles As a Resident Agile Coach, managed 3 teams guiding them with OKRs and ensuring teams follow routines. Successfully achieved compliance improvement in revenue leakage savings by 13% and 5% increase in revenue in global EUR clusters Driving NPS through rigorous stakeholder management & using robust quality improvement measures Delivering process improvements with 20% YOY efficiencies Presented at business reviews and organized client/VIP visits quarterly

Airoli

 Achieved operational excellence with 90% of KPIs delivered. Capacity management, including peak season planning, training and development of team members Part of the project team for migrations and new customer implementations in GSC like Aramco and Williams-Sonoma Delivered the highest LMA score as part of team piloting OPEX implementation in the GSC. Designed a project plan in Walmart to reduce Shipping Order Amendments to below 20% from 60% Supported CAST (centralization & standardization) project team for consolidation of global regions’ operations for Walmart, delivered 25% efficiency by defining success measures, resource planning, problem solving and risk management Contributed to cost savings and efficiencies through individual projects aimed at optimizing workstation utilization and productivity improvement. Achieved an overall savings of USD 170K, improving DU from 1.1 to 1.9

Mumbai Area, India

 Led teams of Customer Service agents for Virgin Atlantic Airways & British Airways Data and Voice (at WNS) - Customer Relations, Flying Club Support, Upper Class Support, Ticketing Services, Fares Helpdesk Successfully completed two Lean Kaizen projects and implemented Brainwave ideas to improve efficiency, thus ensuring cost and time saving Managed the performance of 106 people – to ensure customer satisfaction & service delivery targets Responsible for quarterly and annual reviews with the global customer leads at UK offices Effective handling of resource planning, performance management and appraisals and feedback As a member of ‘Extended Facilitator Group’, was responsible for assisting and delivering training to leadership teams in WNS

Brain Based Coaching Certification, Coaching

Bachelor Of Pharmacy - Bpharm

Bachelor Of Pharmacy (B.Pharm.), Pharmacy, Distinction

Ssc