Sunitha Anand work email
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Sunitha Anand personal email
Over 18 years of experience working in a multi-cultural & diverse environment with an ability to manage tough situations and a willingness to meet stiff deadlines. Demonstrated strong engagement and leadership skills in Client Servicing & customer service delivery. Excellent communication, interpersonal, collaboration and problem-solving skills. Successful at project implementations, driving cost reductions by way of process streamlining, optimization and automations, using Six Sigma and Agile methodologies. Certified Coach with experience in Executive, performance & life coaching. Well versed with back office processes in airlines and shipping documentation and customer service. Equally passionate about people development and coaching them to achieve their potential.
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Senior Consultant - BpetWns -
Consultant OpexWns Oct 2021 - PresentMumbai, Maharashtra, IndiaManaging operational excellence for Shipping and Logistics BU. Handling contract governance, OpEx appraisals, reviews for 24 clientsWNS certified coach
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Export Documentation Delivery ManagerMaersk Global Service Centres Mar 2019 - Apr 2021Mumbai, Maharashtra, India Managed the centralized global team for auto-documentation tool. Identified customer pain points and delivered solutions for improved E2E Auto Amendment TAT (from 40% to 70%), Auto verify BL copy (81% to 91%) Spearheaded Maersk Digital Transformation initiatives as Change Master 2019-2020. Collaborated with teams across geographies to share best practices and enable the culture change via Culture Circles As a Resident Agile Coach, managed 3 teams guiding them with OKRs and ensuring teams follow routines. Successfully achieved compliance improvement in revenue leakage savings by 13% and 5% increase in revenue in global EUR clusters Driving NPS through rigorous stakeholder management & using robust quality improvement measures Delivering process improvements with 20% YOY efficiencies Presented at business reviews and organized client/VIP visits quarterly -
Execution ManagerMaersk Global Service Centres (India) Pvt. Ltd. Apr 2013 - Mar 2019Airoli Achieved operational excellence with 90% of KPIs delivered. Capacity management, including peak season planning, training and development of team members Part of the project team for migrations and new customer implementations in GSC like Aramco and Williams-Sonoma Delivered the highest LMA score as part of team piloting OPEX implementation in the GSC. Designed a project plan in Walmart to reduce Shipping Order Amendments to below 20% from 60% Supported CAST (centralization & standardization) project team for consolidation of global regions’ operations for Walmart, delivered 25% efficiency by defining success measures, resource planning, problem solving and risk management Contributed to cost savings and efficiencies through individual projects aimed at optimizing workstation utilization and productivity improvement. Achieved an overall savings of USD 170K, improving DU from 1.1 to 1.9
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Group ManagerWns Global Services May 2002 - Apr 2013Mumbai Area, India Led teams of Customer Service agents for Virgin Atlantic Airways & British Airways Data and Voice (at WNS) - Customer Relations, Flying Club Support, Upper Class Support, Ticketing Services, Fares Helpdesk Successfully completed two Lean Kaizen projects and implemented Brainwave ideas to improve efficiency, thus ensuring cost and time saving Managed the performance of 106 people – to ensure customer satisfaction & service delivery targets Responsible for quarterly and annual reviews with the global customer leads at UK offices Effective handling of resource planning, performance management and appraisals and feedback As a member of ‘Extended Facilitator Group’, was responsible for assisting and delivering training to leadership teams in WNS
Sunitha Anand Skills
Sunitha Anand Education Details
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Bachelor Of Pharmacy - Bpharm -
Distinction -
A.M.Kewalramani High SchoolSsc
Frequently Asked Questions about Sunitha Anand
What company does Sunitha Anand work for?
Sunitha Anand works for Wns
What is Sunitha Anand's role at the current company?
Sunitha Anand's current role is Senior Consultant - BPET.
What is Sunitha Anand's email address?
Sunitha Anand's email address is su****@****o.co.in
What schools did Sunitha Anand attend?
Sunitha Anand attended Neuroleadership Institute India & Southasia, Prin. K. M. Kundnani College Of Pharmacy, University Of Mumbai, A.m.kewalramani High School.
What are some of Sunitha Anand's interests?
Sunitha Anand has interest in Children, Education, Environment, Human Rights, Arts And Culture, Health.
What skills is Sunitha Anand known for?
Sunitha Anand has skills like Bpo, Microsoft Word, Customer Service, Soft Skills, Team Management, Management, Process Improvement, Operations Management, Vendor Management, Analysis.
Who are Sunitha Anand's colleagues?
Sunitha Anand's colleagues are Divya Vennela, Pooja Gupta, Anjali Yadav, Sushma Rakde, Bruno C Augusto, Geetika Saxena, Sumit Salve.
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Sunitha Anand
Bengaluru -
Sunitha Anand
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