Sunitha D. Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bangalore Urban, Karnataka, India

Convosight is the world's first community management platform that uses the power of data analytics and machine learning to help admins and brands create, moderate, grow and leverage communities meaningfully.

Bengaluru Area, India

Managing customer interactions over Calls and Emails. • Documenting and maintaining records of all interactions made by Peers.• Validating, the solution provided by peers to the users on the database using Internal CRM Tool. • Assisting customers with feedback and resolving their product-related Issues/Concerns. • Working with various Departments and Co-ordinating with Engineering, Business Development, Product teams to Update and fix the highlighted issues. • Identifying the gaps and providing inputs to bring new features and product changes as per market requirement. • Building a sustainable relationship with customers by going an extra mile in resolving there issue and following up with an update. • Identifying threats possessed to the company by customers after availing of the usage. • Actively participated in hiring and training new joiners. (Includes conducting the mock call, auditing, and feedback.)

Bengaluru Area, India

• Reaching out to customers for product related feedback and quality concerns. • Updating the users about service centres and store information for the ambiance of Aditya Birla Fashion and Retail Ltd (ABFRL) • Worked as a cross-function for major fashion brands like- Louis Philippe, Van Heusen, Allen Solly, and Peter England. • Maintained excellent track records for customer satisfaction and interaction details on the database. • Based on performance, been promoted to acting team leader and managed a group of 19 team members. • Did offline surprise store visits to check the Quality, Ambience, and Stock update for new collection arrivals as promised by vendors. • Collected offline customer’s feedback and complaints to share it with respective brands for necessary changes.