Sunitha Raghavan Email & Phone Number

Shree Hospital, Kalyan(West)Marketing Manager-7 years October 2010 to June 2014 and February 2017 to present• Pivotal role in setting up of marketing department in the hospital• Maintained bed occupancy and retained “among the top hospitals” position in the market• Mentored the team of PROs • Successfully planned and executed various CMEs, camps, patient education programs, etc.• Organized the most sought after Women’s day celebrations for lady doctors in the locality• Organized Cancer support group • Strived to ensure positive patients’ experience with active feedback and grievance handling• Recommended changes in hospital systems, protocols etc to enhance patients’ experience• Designed hospital brochure, patient information booklet, etc.Shree Hospital, Kalyan(West)NABH Coordinator (Additional Responsibility)-3 years December 2017 to present• Successfully completed the pre-entry level accreditation certification(NABH)• Documentation: preparing manuals, SOPs, forms, etc.• Internal audit / checks• Staff training, Committee meetings and Safety drillsDr Rajendra Sonavane’s Proctocare ClinicDigital Marketing & Patient relationship (2017 to present)• Content creation for website, YouTube and other portals• Promote, develop and maintain excellent patient relations. • Liaison between doctor/ departments and patient to assist in resolving concernsRiddhi Vinayak Critical Care and Cardiac Centre, Malad(West)Marketing ManagerOctober 2008 to February 2010• Instrumental in setting up a professional marketing team • Implemented various marketing strategies in accordance with Hospital policy.• Regularly visited referral doctors to elicit their feedback and strengthen rapport• Content writing and designing various publishing literature for the Hospital, e.g. Brochure, website and blog content • Secured corporate clients and ran medical desks in corporate offices.• Successfully organized activities like CMEs, camps for patients, etc.• Successfully completed empanelment of various Insurance companies and TPAs.• Regular patient feedback

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