Fraud Investigator Qa
Current- Perform an investigation to mitigate fraud risk.
- Fraud prevention related to Checks, Wires, Zelle, ACH etc. within SLAs and in line with company policies & procedure.
- Daily fraud reviews of alert.
- Perform 360 fraud investigation in both internal and potential fraud reported by the partner financial institution(s), and create a subsequent action plan in compliance with company policies & procedure.
- Perform thorough investigation, manual ID verification for end-users to identify the ID theft fraud type like True name ID theft & Synthetic ID theft fraud and mitigate the profile to avoid future loss to the firm.
- Reviewing alerts processed by Analyst to ensure PWC is giving 100% quality to the client.