Sunitha Radhakrishnan Email & Phone Number

Reading, Reading, United Kingdom

Bracknell, England, United Kingdom

Technical Support for EMEA Region. Specialist in Timekeeper module, with Data Hub and Analytics products as secondary support. Multiple customer support, via Salesforce ticketing tool.

Bracknell

Reading

o Managed escalations from SAP reseller customers and within the organization.o Mentored/Assisted L2 product specialists and new joiners to get to speed with the product (VIM) and provide excellent support for the customers.o Excellent debugging and problem solving skillso Have detailed knowledge of Purchase Order (PO)/ Non Purchase Order (NPO) based invoice verification and have replicated customer scenarios in internal test systems to identify the issue o Travelled to customer sites to analyze and fix the issues o Troubleshoot software user issues and escalated to the appropriate team.o Diagnosed and resolved client system configuration issues.o Developed support documents, FAQ's and Knowledge Base Articles.

Reading, United Kingdom

Support of Open Text customers and partners during implementation and productive use of SAP Invoice Management (Vendor Invoice Management / VIM)

Bengaluru Area, India

o The responsibility as a developer at offshore development center was to carry out the modifications of the objects from the older version i.e. SAP BW 30 to the new upgraded version i.e. SAP Netweaver 2004s BI using transactions SPDD and SPAU.

Bengaluru Area, India

o As a developer, create technical design from functional specification; Code, unit test the code and deliver high quality product to client. o Performed the role of configuration manager through code maintenance, but this was only on very small scale.o To develop Object, Interfaces, Interactive reports and Scripts.o Code Optimized using the features such as Runtime Analysis and SQL trace.o Created batch input sessions using CALL TRANSACTION with module specific programs.o Developed Interactive reports which displays all the Sales Orders for one particular customer, items ordered for that particular order, quantity ordered and goods issue date.o Created a report for the Purchase Orders respective to the vendor by using the order types and bringing out the information like the material, Purchase Order quantity, delivery date, plant and the item category.o As a quality assurance representative, was in charge of the quality procedures within the project and be involved in internal audits. o Was part of performance tuning team where critical objects had to be tuned to meet the client's requirements.