Sunitha S Email & Phone Number

Bengaluru, Ka, In

Bangalore, India

• Oversee the day-to-day Front Office and FMG Operations of the Center.• Monitor and respond to emails and scheduling of client visits to the Center.• Assigning visits to the respective SPOC for further planning and execution. • Managing revamp/upgrade of existing facility and any upcoming projects. • Develop maintenance procedures and ensure implementation. • Monitor House Keeping team productivity levels. • Ensure proper work force deployment in all respective areas as per the standard headcount assigned. • Carry out daily inspection of the facilities to identify and resolve issues.• Ensure excellence and delivery of Quality services. • Oversee asset inventory of all technical gadgets used in the lab. • Work in sync with Hospitality, FMG and CPO teams. • Manage Vendor relations.

Chennai Area, India

Coimbatore Area, India

Puducherry Area, India

• Monitor Front Office personnel to ensure guest receive prompt, cordial attention and personal recognition of repeat guests and other VIPs receive added attention.• Responsible for Sales & Marketing department of the hotel.• Control the availability of rooms, room types, accuracy of room count and rate categories. • Maximize occupancy revenue and average rate while maintaining high service standards.• Managing and training the Front Office, Concierge, Night Auditor, Reservations, Customer Service and Operator team• Troubleshoot emergencies.• Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met.

Puducherry Area, India

• Ensure smooth operations of Front Desk and concierge• Check the cleanliness of the lobby and public areas and all front office staffs are in proper an orderly appearance and behaviour.• Meet and greet all the guests of the hotel.• Assist in VIP arrivals and departures. • Check all registration cards of arriving guests and ensures all information are in place.• Give instruction to night shift receptionists on the daily shift handovers and important messages.• Assist in handling room lock problems.• Handle guest complaints and other related problems and reports.• Promote and maintain good staff relations.• Follow up with credit check report and liaise with credit manager.• Responsible for front office operation during the absence of Front Office Manager.• Plan weekly duty rota.