Sunmin Lee Email & Phone Number

Sydney, New South Wales, Australia

After working as a casual receptionist at Limitless for a year, I got promoted to the main receptionist which means I am in charge of all duties at the reception desk such as managing casual receptionists' tasks and their shifts, taking responsibility for all invoices for clients (DVA, Workcover, CTP and EPC Medicare clients), organise documents (Referral letter, Scan or MRI report and AHRR request forms) and handling clients' requests and feedbacks. Key Responsibilities (Main Receptionist)- Welcoming patients and visitors, answering the telephone, and answering any inquiries.- Assisting patients with completing necessary forms and documentation. - Scheduling appointments and keeping those appointments on time.- Handling patients' documents and case notes that need to be uploaded on MINDBODY.- Handling doctors' letters for clients and communicating with Physiotherapists based on doctors' letters before the appointment. - Keeping a clean and calm reception area.- Liaising with Medicare and private health funds.- Maintaining information confidentiality.- Transports dirty towels to correct area to be picked up and restock areas with clean towels.- Providing day or week tasks to casual receptionists. - Organising casual receptionists' shifts.- Ordering clinic products every month whenever we need.

Sydney, New South Wales, Australia

I want to explode into another industry keeping my customer service experiences from working in hospitality for more than 10 years. I took a Casual receptionist position at Limitless Physiotherapy and Pilates Clinic, and I was able to learn how to use MINDBODY to organise bookings and to manage patients' detail. A casual receptionist for Limitless, in charge of greeting patients, arranging bookings, communicating with patients on the phone, sending invoices for private health funds, and handling patients' documents and case notes for Physiotherapists.Key Responsibilities (Causal Receptionist)- Welcoming patients and visitors, answering the telephone, and answering any inquiries.- Assisting patients with completing necessary forms and documentation. - Scheduling appointments and keeping those appointments on time.- Handling patients' documents and case notes that need to be uploaded on MINDBODY.- Handling doctors' letters for clients and communicating with Physiotherapists based on doctors' letters before the appointment. - Keeping a clean and calm reception area.- Liaising with Medicare and private health funds.- Maintaining information confidentiality.- Transports dirty towels to correct area to be picked up and restock areas with clean towels.

Clovelly

I decided to work for local businesses around my house at Bronte having a connection with local people and supporting each other. My main duty is supporting the café owner by ensuring operations run smoothly, helping wherever required.Key responsibilities- Preparing and serving coffees, bread, and pastries.- Taking orders from customers and advising on daily specials or allergens.- Taking pre-orders from customers on the phone for their special cakes or catering.- Making a variety of drinks (coffee and smoothie).- Clearing up used dishes and cutlery from tables and wiping them down.- Cleaning coffee grinders, machines and blender, and equipment when I close the café. - Cleaning and maintaining service area to food safety standards.- Monitoring and supporting Staff and stock checking for a smooth workflow.

Sydney, New South Wales, Australia

It was a pleasure to work at Felix where is included in the Merivale company. As a member of Merivale, I had received training classes such as Wine training, Covid safe training, and Food and beverage safety training. Moreover, I assisted the manager with training new runners and waiters/waitresses ensuring they possessed a full understanding of restaurant policies and rules. I also took responsibility for checking stocks for the venue.Key Responsibilities - Learned quickly to multi-task and perform accurately in a fast environment. - Preparation and maintenance of food and service areas in line with COVID-19 sanitization standards. - Serve food and drinks with RSA knowledge.- Provide effective, efficient, and professional customer service.- Learn to manage a variety of customer types, inquiries, and complaints.- Greet customers and take food and drink orders with clear and friendly communication skills.

Sydney, New South Wales, Australia

Worked as a front-of-house server providing 12 courses that have changed every 3-4 times a year. I was absorbing the story and ingredients about each dish in the 12 courses quickly, so I was a person who jumped into the floor presenting dishes confidently to customers.Key Responsibilities - Learned quickly to multi-task and perform accurately in a fast environment. - Obtained the knowledge of preparation and maintenance of food and service areas in line with COVID-19 sanitization standards. - Served food and drinks with RSA knowledge.- Provided effective, efficient, and professional customer service.- Learned to manage a variety of customer types, inquiries, and complaints. - Greeted customers and take food and drink orders with clear and friendly communication skills.- Told a story about each dish in the degustation menu (12 course/ change the menu every 3-4 times a year).

Bronte, Nsw, Sydney

Worked during the lockdown period selling a take-away lunch, pastries, and waffles at the beginning and organising dinner takeaway orders through the phone. After opening the restaurant back to normal, I worked as a host checking the bookings and organising tables, a bartender studying about cocktails myself to provide tasty cocktails to customers, a waitress providing professional service with knowledge about the degustation menu (changing every day), and a phone receptionist organising bookings and customers' request for dietary requests.Key Responsibilities - Provided phone service for a take-away dinner and restaurant booking.- Managed and organised the wine stock.- Learned quickly to multi-task and perform accurately in a fast environment. - Obtained the knowledge of preparation and maintenance of food and service areas in line with COVID-19 sanitization standards. - Served food and drinks with RSA knowledge. - Provided effective, efficient, and professional customer service.- Learned to manage a variety of customer types, inquiries, and complaints.- Greeted customers and take food and drink orders with clear and friendly communication skills. - Presented each dish on the menu with clear and friendly conversation skills (4 courses and 8 courses/change every day).

Sydney, New South Wales, Australia

I got my first fine dining experience at Doyle's on the Beach Restaurant at Watsons Bay. I served the signature seafood dishes and wines that have been created by Doyle's family. I coordinated service delivery for wine tastings and multi-course meals. Also, I worked as a host that makes me become a person who move fast to prepare tables for walk-in customers in a peak season at the venue where has seats for up to 350 and manage complaints smoothly with customers face to face.Key Responsibilities- Learned quickly to multi-task and perform accurately in a fast environment. - Served food and drinks with RSA knowledge.- Provided effective, efficient, and professional customer service.- Learned to manage a variety of customer types, inquiries, and complaints.- Greeted customers and took food and drink orders with clear and friendly communication skills - Organised events and functions.- Managed the restaurant's bookings to provide more tables for walk-in customers in a peak season (Summer).

Bondi, New South Wales, Australia

I worked in Clovelly Kiosk Café at Waverly oval with people from different countries. I was learning how to make clear conversations with them as all of us were learning English. Especially taking orders from customers, I tried my best to make clear conversations with them to avoid mistakes from language barrels. I handled make smoothies, fresh juice, and coffee in the busiest time at the café without being overwhelmed by pressure.Key responsibilities- Learned quickly to multi-task and perform accurately in a fast environment. - Provide effective, efficient, and professional customer service.- Took orders from the customer with clear communication and friendly customer skills.- Making a variety of drinks (coffee, smoothie, and fresh juice).

Maroubra, New South Wales, Australia

I had learned how to make fresh sushi rolls through working at Sushi World at Maroubra. I needed to make sushi rolls quickly and look nice as the shop got busier in the morning and lunchtime. Also, I was learning how to prepare ingredients for the next day and proper food handling procedures.Key responsibilities - Took orders from the customer with clear communication and friendly customer skills.- Learned quickly to multi-task and perform accurately in a fast environment. - Season and cook food according to recipes provided- Ensure proper food handling procedures are followed including wrapping, labeling, dating, stocking, storing, rotating, and checking the temperature of products

Coogee, New South Wales, Australia

I got hired without prior barista experience, but the café owner provided a few coffees training classes. After 3 months, I could be able to work as a barista making coffees depending on customer requests. Also, I started to work as an opening staff with duties of opening the café, baking bread and pastries to sell, and ordering ingredients that need for the café.Key responsibilities - Took orders from the customer with clear communication and friendly customer skills.- Worked in a fast-paced, high-pressure environment while still maintaining the highest level of service excellence. - Ensured proper food handling procedures are followed including wrapping, labeling, dating, stocking, storing, rotating, and checking the temperature of products.- Learning how to make coffee depends on the customer's requirement. - Prepared bread and pastries to bake freshly in the morning.

Busan, South Korea

I challenged myself to work in different industries as I want to learn about fashion style and retail sales. I assisted the shop manager in checking the number of clothes that have delivered weekly and adjusted the price of each item. I studied Photoshop to edit photos of the item to upload on the online store.Key Responsibilities - Customer ledger of goods order & shipping management.- Handled complex customer complaints and inquiries.- Edited photos and uploaded photos of the product on the online store. - Maintained updated knowledge on current products, pricing, and promotions. - Greeted customers and provided them with purchasing options based on their needs and wants.- Performed in a fast-paced environment with the ability to handle multiple tasks.

Busan, South Korea

I was introduced to work at Park Hyatt Hotel by my professor at my university after Park Hyatt Hotel was opened in Busan (South Korea). I worked in the Food and Beverage department. Mostly, I was working for functions. I went through all sorts of processes and learned from senior managers about rules and important skills in Food and Beverage department.Key responsibilities - Provide effective, efficient, and professional customer service- Set up at special events, private parties, and functions

Bachelor Of Hospitality Management, Hospitality Management

Activities and Societies: Work experience at William Blue Dining Restaurant (The Rocks) - Completing mise en place duties - Providing.

Diploma, Leadership And Management

Diploma Of Education, Tourism And Travel Services Management

Activities and Societies: Galileo Live Professional Assessment / Travelport Smartpoing Trining

Diploma Of Education, Hospitality Administration/Management

Sunmin Lee has been assessed as successfully fulfilling the following requirements of Diploma of Hospitality Management (SIT50416)