Olayiwola Temitayo Sunmonu Email & Phone Number

Kuala Lumpur, Malaysia

• Provide directions, instructions, and guidance to the team to achieve business goals.
• Deliver improved customer and partner experiences through data‐driven analysis.
• Review processes to identify opportunities; develop and execute solution to improve them.
• Identify scalable best practices, share insights, and collaborate on a global level to improve business outcomes.
• Support business objectives, and act as a motivator and decision-maker to ensure the team is working efficiently and in unity.
• Review headcount requirements and facilitate interview and training of new hires to meet business needs.

Malaysia

• Coordinated employee's workload and ensured an orderly flow of activities according to priorities.
• Provided daily direction and communication to employees.
• Provided and strengthen the technical, billing, and general soft skill knowledge of employees to ensure good customer service delivery.
• Provided continual evaluation of processes and procedures. Responsible for suggesting methods to improve operations and efficiency.
• Conducted coaching and monitored employee performance to ensure performance targets are achieved.
• Addressed disciplinary and performance problems of employees.

Malaysia

• Assisted customers with general, technical, and billing inquiries relating to mobile services via calls, chats, and email platforms.
• Involved in customer retention and sales through promoting mobile Value Added Services.
• Processed mobile service activations for customers and ensure that all records of transactions are updated accurately in the systems.
• Maintained acceptable service quality standards and ensured compliance with the company's Service Level Agreement [SLA] and Key Performance Indicator [KPI] requirements.
• Undertook any ad‐hoc duties delegated by the Team Lead.

Nigeria

• Worked in an administrative capacity completing a combination of tasks including; Updating dividend warrants, follow up letters to other banks, Faxes, Package preparation, Investigations, Reports and Telephone contact.
• Assisted with verification of account details, account information update, request for new cheque book and bank statements.
• Multi-task on several requests and ensured funding is done on the requested dates.
• Analyzed data effectively and efficiently to avoid mistakes that could cost the bank.
• Processed salary payment schedules and claims for companies.
• Processed new account opening forms and loan application.

Master'S Degree, Economics, 3.917/4.00

Activities and Societies: Member, Universiti Putra Malaysia International Student Association (2012- 2015). Member, International Students.

Bachelor'S Degree, Economics, 4.67/5.00

Activities and Societies: Member, University Basketball Team ( 2008- 2011). Member, University Football Team ( 2008 -2011). Director of.