Sunni J Coombs Email and Phone Number

Senior Business Analyst• Project 1: Lead BA for procuring a workforce tool for Employee Relations in the HR Area.o Documenting AsIs/ToBe Processeso Requirement organization and elicitationo Pros and Cons of toolso Integration of existing tools with the new tool.• Project 2: Lead BA for procuring an automated Account Opening Tool (Smart IQ) for a new company that Sammons has acquired (Beacon Financial) along with helping them integrate other areas of this company to Sammons Infrastructure.o Documenting AsIs/ToBe Processeso Requirement organization and elicitationo Pros and Cons of toolso Creating Workflows o New Website designo Integration of existing tools with the new tool.

• BSA lead involved in Implementing Salesforce integrations and tools. Sr Business Systems Analysis – Implementing compatible applications to Salesforce.o Business Elicitation for Requirementso Risk analysiso System requirementso Process flows Current state/Future State

Q2 Banking, Austin TXSenior Business AnalystFeb 2020 – July 2020 • Lead Business Analyst in implementation of Corporate and Retail banking tools (mobile and Host environments) for clients with Q2.• Worked with the Product Owner to review user stories and prioritize.• Working in an Agile environment using Jira and Confluence.• Create User Stories and Epics in Jira for the client fulfillment and development of requirements, using Lucid Chart for workflows. • Create use cases and workflows for clients and development processes.• Create how to documents to upload to Confluence for team and clients• Attend Daily Standups/Retros with the Clients and Team• Communicate with clients to elicit, document, and drive requirements and workflows to meet client requests, in a premier custom environment. Communication is fully remote using Zoom.• Using Salesforce for RFQ creation and research of assigned RFQ’s• Review RFQ’s assigned and refine them into user stories with requirements for custom development of Q2 tools. • Working with developers and testers to ensure client requirements are implemented as requested.• Gather specifications from clients and third-party vendors to create processes that will meet the client’s requirements.• Created user stories for the clients to send needed information for testing and development of forms, connections to the core, and visual functional demos for approval by clients and the development teams to ensure that all the client’s requirements are met in online meetings and communications.• Functional Testing with UI and answering the client’s questions during testing and escalating when needed.

• Focused on power plants, security, financial enhancements, Workforce management, and process improvement in several areas of the company.• Lead the creation of the Business Analyst position with Visio processes to show value in the business analyst role for the company as they have not had them in the past.• Used Visio, Word, and PowerPoint to create visuals for users and management to promote the need of business analyst within the company.o Workforce Operations – Documenting Current State and Future State for Vulnerabilities and MS monthly and weekly patching using Ivanti and MDT.o Win10 Implementation –User, support, and outside services checklists, documents and process flows. (Ivanti and MDT).o Current Digital Services Area Process Map for application and services identification.o Firewall rules tool procurement and process flows (FireMon) for CISCO. o Vulnerabilities exception processes.o HR Skillsoft Implementationo Workforce Operations with ServiceNow knowledge base reviewing and updating their procedures. o LCRA Compliance tool procurement and future and current state for Risk Management, Dam Safety, Audit, Nerc-CIPo Architecture processes for project approval and prioritization. (Gate System)o Provisioning and ITSM with ServiceNow.• Leading the LCRA teams in System enhancements, Windows 10 migration, Security enhancements and firewall rule monitoring tools, technical requirements, system requirements, and functional requirements.• Focused on power plants, security, financial enhancements, Workforce management, and process improvement in several areas of the company.• Innovator at team building to ensure a team is productive and cohesive by leading without authority.• Fosters trust with relationship building with all levels from peers to management.

• Innovator at team building to ensure a team is productive and cohesive by leading without authority. Leverages excellent leadership, communication, interpersonal, and documentation skills to direct complex application development teams to deliver value.• Fosters trust with relationship building with all levels of management. Lead change for the transitions of new tools and agile methodologies for the division.• Experienced in User Story writing, defect management, and backlog management in an agile environment. Participated and was involved in the transition of the division to using BABOK practices and fundamentals to improve our Business Analysis division for Information Systems.• Use of Business Analyst documentation (prototypes, Use Cases, Business Requirement Documents, Development Work Packages, information flows and training documentation/user guides.• Excellent elicitation skills to formulate functional, technical, and nonfunctional requirements with all levels of management, business partners, and developers.• Applied business analysis knowledge and techniques to enable new initiatives and update existing processes, using Waterfall, Iterative, Rapid Response, and Agile methodologies.• Designed and created user documents and process flows for on boarding of new hires within the BA and Development POS area to get them quickly up to speed and understand high level interactions within all POS areas.• PowerPoint usage for Demo’s and promotional tasks when needed.• Worked with offshore support teams, customers, and contractors from India, Africa, China, and South America to promote mutual cultural understanding.

• Implemented, supported, documented, marketed, and trained the division for adoption of the new project management (Clarity PPM) tool for the ISD division to ensure better project management practices and visibility to upper management to prioritize initiatives within the division. • Trained offshore support teams with creation of working agreements and expectations of new team’s role. • Led the translation team when company went through internationalization of applications, ensuring translation and understanding of word meanings. • Served as auditor for global Y2K effort, ensuring applications could transition to using 2000 dates.