Sunny Benjamin Email & Phone Number

Melbourne, Victoria, Australia

Carrum Downs, Vic

SOMRH Photo is a Commercial photography business based in Melbourne. We specialise in Food and small product photography, as well as general forms of Commercial photography.

• Inbound Customer Service via phone and email.• Technical support and troubleshooting appliance issues.• Provide Technical support to Technicians and Service Agents.• Parts interpret from exploded views.• Report and decision making on business critical service outcomes and machine fault causes.• Refer technical requests issues to relevant parties across business.• Service and repair of appliances in Service Workshop.• People and Workflow management of handling of B stock machines through workshop and warehouse, including inventory management and request for stock movement.• Develop methods and procedure for improving of workflow and efficiencies.

• Inbound Customer Service for 4 main business divisions.• Training of centre staff for peak business period changes.• Identify customer needs.• SAP order management and handling.• Web order management.• Freight issue handling and tracking.• Liaise between customer and store/stock location.

Port Melbourne, Victoria, Australia