An enthusiastic workaholic who wishes to execute his knowledge and skills to help an organization grow while also learning new skills and software. It's been more than a year since I handled a team as a team leader in the BPO sector. During this period, I have encountered many challenges and dealt with them effectively. I have the potential to multi-task and believe in maintaining an amiable environment within a team or organization, which makes everyone feel respected and helps to achieve the organization's goals.In my tenure, I have worked for many US insurance clients, been a part of new implementations, and successfully executed them. I am recognized for consistently taking the initiative to drive projects forward and achieve goals. I possess extensive experience in managing crucial performance metrics such as attrition, shrinkage, AHT, SLA, and CSAT.I am dedicated to fostering team success by implementing comprehensive training programs for new hires and providing mentorship to team members. My leadership approach focuses on collaboration, continuous improvement, and a steadfast commitment to achieving organizational objectives.