Sunny Kakkar Email and Phone Number

Managing a team of DWS & Infrastructure Transition

Managing PMO for Infrastructure area including Security, Network, Service Desk, Service Management, Field Service, Asset management, Storage, Database.

Managed a team of 150 people along with 5 leads for US Health care payer operations. Handling Claims processing, Claims Adjudication, EDI Processes. Green belt certified nd Black belt I trained. Worked closely with stakeholders for smoth transition the whole business from hiring to Ramp up stage. Working on new business for COB and Financial recovery unit.

• Managed a team of 70 FTE’s + 2 Managers for UK’s Largest Health Insurer with a blend of -voice and non-voice, Business Analyst work types.• Working as a Functional lead for the Projects to ensure efficient output.• In regular touch with client to understand the client requirement on the projects.• Have done projects on Fraud, Waste & Abuse in healthcare industry for process (US Healthcare Account).• Six Sigma Green Belt Certified. Completed a GB project on improving the… Show more • Managed a team of 70 FTE’s + 2 Managers for UK’s Largest Health Insurer with a blend of -voice and non-voice, Business Analyst work types.• Working as a Functional lead for the Projects to ensure efficient output.• In regular touch with client to understand the client requirement on the projects.• Have done projects on Fraud, Waste & Abuse in healthcare industry for process (US Healthcare Account).• Six Sigma Green Belt Certified. Completed a GB project on improving the referral accuracy of one of the biggest area in UK claims processing which helped in reducing the client complaints & enhance client satisfaction.• Involved in UAT (User Acceptance Testing) testing for the new software known as SWIFT.• Achieved NPS scores of 100% for H1 2014 through best delivery of KPI’s.• Mentored DMAIC GB projects like “Improved Recoupments ’’, “Improved Yield Ratio” & “Reduce incorrect charges ’’. • Working closely with team to focus on quality tools Lean and Six Sigma. Team has filed 20 lean ideas in recent past. • Used Six Sigma DMAIC and LEAN approach to improve Quality, cut costs thereby impacting the revenue margins positively and maintaining SLA’s. Show less

Managed a team size of 43 people along with 1 Management Trainee. Managed Customer requirementsPeople ManagementContinuous ImprovementDaily client interactionGot Green Belt CertificationEnhance revenue through proactively shared plan with client