Sunny Kumar Email & Phone Number

Toronto, Ontario, Canada

● Managing the logistics of inbound and outbound shipments, includingcoordinating with supplies, carriers, and internal teams to ensure timelydelivery and receipt of goods.● Maintaining accurate records of all shipments, receipts, and relateddocumentation, such as bills of lading, packing lists, and customs forms. THisincludes verifying and reconciling quantities, inspecting goods for damage,and reporting any discrepancies.● Collaborating with warehouse or inventory teams to ensure proper stocklevels, conducting periodic stock counts, and identifying and resolvingdiscrepancies or inventory issues.● Adhering to relevant shipping regulations, customs requirements, and safetyguidelines. Staying up to date with any changes in shipping regulations andensuring compliances with international trade laws, if applicable.● Resolving any issues or delays in the shipping and receiving process, such asaddressing shipment errors, coordinating returns or replacements, andcommunicating with relevant stakeholders to find effective solutions.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

● Preparing the shipping/production/packing/sales and customs copies forshipping● Trained for inbound and outbound (Picking, Packing, Sorting, Receiving,Stowing)● Receiving and sorting inventory (Inbound)● Get customer orders ready and pack them up● Loading boxes into trucks for shipment by licenced operating counter balance,reach, double walkie, order picker.● Troubleshoot problems of purchase orders.● Ensure product meets quality requirements.

India

• Key account responsibility Modern retail of SPAR, Dmart, MORE, Ratnadeep, Apollo & other MR accounts. • Handling a team of ISM & MM and training them for retailing and maintaining store fundamentals, and targets.• Data work of ARS purchase orders, customer fill rate, tracking PDA of store SOS & SOD.• Key work on maintaining minimum base quantity at the store level.• Regular meetings with regional buyers and account AE & K.A.M’s for purchase orders and shopper-based articles.• Follow up with IDSS & logistics team for PO process and supply to DC. • Weekly review and canvass training for the team.

Telangana, India

• Ensure customer satisfaction by managing customer relations, addressing complaints and concerns, and resolving conflicts.• Evaluating existing customer service processes and identifying areas for improvement. design and implement new policies and procedures to enhance the customer experience.• Analysing customer data to identify patterns and trends, which can help them make informed decisions about how to improve customer service.• Customer satisfaction metrics such as Net Promoter Score (NPS) and Customer Effort Score (CES) to measure the effectiveness of the customer service team.• Managing the budget for the customer service department, including staffing, training, and technology.•Communication effectively with customers, team members, and senior management.Evaluating the performance of customer service representatives and providing feedback and coaching to help them improve.• Customer service technology, such as software, hardware, and telephony systems, are working effectively and efficiently.• Collaborate with other departments, such as sales and marketing, to ensure a consistent customer experience across the organization.

Hyderabad, Telangana, India

• Worked in various departments as IRO, and customer support.• Client acquisition & objection handling. (Client Service).• Tracked changing product lines to effectively meet dynamic market demands. • Maintaining team daily reports such as KPI, MIS & Progress reports.• Worked towards given targets, Team Motivation, and Expertise in company products.• Educated team to improve their performances of COG, COA, and PPP.

Hyderabad, Telangana, India

• Checking Dslam, DD Slam servers through the software.• Maintained company servers. Computers, printers, cables, and other equipment.• Collaborated on network development, implementation, and maintenance of routers, switches, and firewall optimization.• Analyzed and defined network requirements, optimization, and support for Dslam & DDslam servers

Graduate, B.Com

Education record