Sunny Kumar. Email & Phone Number

Agra, Uttar Pradesh, India

Assign the respective service field technician in accordance to the natureof customer complaint and provide customer service within specified Turnaround Time (TAT) as per SOP. Organize campaigning at replacement & OEM dealers for brandpromotion and customer awareness. Motivate dealers to promote claim via digital platforms for on spotreplacement as per SOP. Regular visit at dealership & OEM for batter understanding regardingwarranty policies. Proper implementation of projects & initiatives in the market. Tarring of service technician & filed technician. To manage the complaint warranty replacement presses customercompliant to dispatch of claim project to dealers. Report failures and technical analysis of early failure batteries to plantR&D team. To act as a bridge between the sales team and dealers/ Key accountcustomer for sales and issues resolution. Coordination with the internal logistic/C&F/Transportation for promptsupply on time to channel partners. Manage individual MIS on weekly basis to management on prospect /MCCP / FFR / warranty / Inventory Competitor active etc. Loan issues & Reconciliation on dealers as per the battery age. Scrap handover to the C&F team. Providing technical advice and answering queries form clients. Analyze & approve warranty claims at dealer level.

Agra

I am multitasking performance in an organization as per role and conditionFloor inch. , Store Inch. , F.I Inch., Battery Inch. & P.D.I Manger. 1 Year Experience in People Honda Pvt. Ltd. Agra as a Store in-charge.

Bachelor Of Arts - Ba, Art/Art Studies, General, Male

Diploma In Engineering, Mechanical Engineering