Sunny Miranda

Sunny Miranda Email and Phone Number

Customer sales and services agent @ Emirates
Mumbai, MH, IN
Sunny Miranda's Location
Mumbai, Maharashtra, India, India
About Sunny Miranda

A professional with over 13 years of experience in security and customer services as as a multitasker; accountable for expressing the service standards that are held by a firm to its employees; perform a number of duties, including answering phones, responding to customer questions and assisting with customer issues. Excellent interpersonal, organizational, and communication skills, as well as a demonstrated experience of leading highly motivated teams to successfully accomplish corporate goals.PROFILE SUMMARY:• Conducting customer satisfaction surveys to understand what areas of the company's services need improvements.• Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution.• Dealing with customer issues and churning out an easy-to-follow solution. • Helping customers choose the right product for their requirements and budget.• Interacting with customers to ensure they have a desirable and shareable experience.CORE COMPETENCIES:• ~ Interpersonal skills

Sunny Miranda's Current Company Details
Emirates

Emirates

View
Customer sales and services agent
Mumbai, MH, IN
Website:
emirates.com
Employees:
67074
Sunny Miranda Work Experience Details
  • Emirates
    Customer Sales And Services Agent
    Emirates
    Mumbai, Mh, In
  • Concentrix
    Sr. Representative Operations-Customer Service
    Concentrix Mar 2024 - Present
    Mumbai, Maharashtra, India
    Working as banker for a USA bank
  • Tech Mahindra
    🔹️Customer Service Executive🔹️
    Tech Mahindra Jan 2023 - Oct 2023
    Malad
    Worked as customer service executive,handling cudtomer queries regarding their accoubt giiding them with relations solutions ,making them understand the statements,asking customers to make payment ,handling dispute queries and closing accounts ,opening new accounts of customers etc.
  • Teleperformance
    🔹️Senior Customer Service Executive🔹️
    Teleperformance May 2022 - Jan 2023
    Mumbai, Maharashtra, India
    Main Duties:• To handle customer accounts with professionalism and with integrity. • To make changes as per customer after security clearance of the account. • Provide information to customers by showing them empathy and gaining their trust to come back again with any issues of products and will be happy to serve them again.• Providing clients with upsell opportunities for all accessible offers on their accounts.• Making customers leave with a smile by greeting them… Show more Main Duties:• To handle customer accounts with professionalism and with integrity. • To make changes as per customer after security clearance of the account. • Provide information to customers by showing them empathy and gaining their trust to come back again with any issues of products and will be happy to serve them again.• Providing clients with upsell opportunities for all accessible offers on their accounts.• Making customers leave with a smile by greeting them, actively listening, and being proactive. Show less
  • Teleperformance
    🔹️Senior Customer Service Executive🔹️
    Teleperformance Jun 2020 - Jan 2021
    Mumbai, Maharashtra, India
    Main Duties:• To handle customer accounts with professionalism and with integrity. • To make changes as per customer after security clearance of the account. • Provide information to customers by showing them empathy and gaining their trust to come back again with any issues of products and will be happy to serve them again.• Providing clients with upsell opportunities for all accessible offers on their accounts.• Making customers leave with a smile by greeting them… Show more Main Duties:• To handle customer accounts with professionalism and with integrity. • To make changes as per customer after security clearance of the account. • Provide information to customers by showing them empathy and gaining their trust to come back again with any issues of products and will be happy to serve them again.• Providing clients with upsell opportunities for all accessible offers on their accounts.• Making customers leave with a smile by greeting them, actively listening, and being proactive. Show less
  • Celebrity Cruises Perú
    🔹️Security Staff🔹️
    Celebrity Cruises Perú Jun 2015 - Feb 2017
    United States
    Main Duties:• To perform security functions onboard ship and monitor access points of ship.• To perform screening of guests and their belongings. • To remove dangerous goods from guests and keep them in safe custody.• To perform patrolling on board the ship as well as dock premises from time to time.• Perform safety and security duties aboard the ship during simulated exercises and emergency circumstances. • Pilot transfer from ship to Ship Bridge and vice… Show more Main Duties:• To perform security functions onboard ship and monitor access points of ship.• To perform screening of guests and their belongings. • To remove dangerous goods from guests and keep them in safe custody.• To perform patrolling on board the ship as well as dock premises from time to time.• Perform safety and security duties aboard the ship during simulated exercises and emergency circumstances. • Pilot transfer from ship to Ship Bridge and vice versa.• Monitor and conduct inspections on cargo/catering products being loaded onto the ship.• To focus on achieving 100% guest satisfaction by providing superior services. Show less
  • Indigo (Interglobe Aviation Ltd)
    🔹️Assistant Security Manager🔹️
    Indigo (Interglobe Aviation Ltd) Feb 2009 - May 2015
    Mumbai, Maharashtra, India
    Main Duties:• Manage and oversee the multitasking security and customer service team of Indigo Airlines.• Manage and monitor Indigo Airlines' security functions (Airport/Cargo/Catering).• Profiling, passport, and visa verification for Indigo Airlines passengers.• Secondary Ladder Point Checks for Indigo Airlines.• Surveillance at all the allocations for Indigo Airlines.• To mail incident report/daily security observation reports by mail, maintain case follow-up… Show more Main Duties:• Manage and oversee the multitasking security and customer service team of Indigo Airlines.• Manage and monitor Indigo Airlines' security functions (Airport/Cargo/Catering).• Profiling, passport, and visa verification for Indigo Airlines passengers.• Secondary Ladder Point Checks for Indigo Airlines.• Surveillance at all the allocations for Indigo Airlines.• To mail incident report/daily security observation reports by mail, maintain case follow-up, communicate with other authorities, and keep self-updated.• X-RAY screening / Physical inspection of carry-on luggage and cargo.• Managing Baggage reconciliation area, managing reservations, check-in counters, cash handling, and boarding gate.• Ramp audit/Ramp supervision in addition to aircraft marshalling. Show less

Sunny Miranda Education Details

Frequently Asked Questions about Sunny Miranda

What company does Sunny Miranda work for?

Sunny Miranda works for Emirates

What is Sunny Miranda's role at the current company?

Sunny Miranda's current role is Customer sales and services agent.

What schools did Sunny Miranda attend?

Sunny Miranda attended Shri L P Rawal College Of Eduction & Research Mira Road (East) Dist. Thane 401 107.

Who are Sunny Miranda's colleagues?

Sunny Miranda's colleagues are Hasan Iqbal, William Kahindi, Sajid Dhansay, Teresa Del Gonçalves, Mussarrat Parveen, Manoubi Gasri, Gnankpe Sanni.

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