A professional with over 13 years of experience in security and customer services as as a multitasker; accountable for expressing the service standards that are held by a firm to its employees; perform a number of duties, including answering phones, responding to customer questions and assisting with customer issues. Excellent interpersonal, organizational, and communication skills, as well as a demonstrated experience of leading highly motivated teams to successfully accomplish corporate goals.PROFILE SUMMARY:• Conducting customer satisfaction surveys to understand what areas of the company's services need improvements.• Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution.• Dealing with customer issues and churning out an easy-to-follow solution. • Helping customers choose the right product for their requirements and budget.• Interacting with customers to ensure they have a desirable and shareable experience.CORE COMPETENCIES:• ~ Interpersonal skills
Emirates
View- Website:
- emirates.com
- Employees:
- 67074
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Customer Sales And Services AgentEmiratesMumbai, Mh, In -
Sr. Representative Operations-Customer ServiceConcentrix Mar 2024 - PresentMumbai, Maharashtra, IndiaWorking as banker for a USA bank -
🔹️Customer Service Executive🔹️Tech Mahindra Jan 2023 - Oct 2023MaladWorked as customer service executive,handling cudtomer queries regarding their accoubt giiding them with relations solutions ,making them understand the statements,asking customers to make payment ,handling dispute queries and closing accounts ,opening new accounts of customers etc. -
🔹️Senior Customer Service Executive🔹️Teleperformance May 2022 - Jan 2023Mumbai, Maharashtra, IndiaMain Duties:• To handle customer accounts with professionalism and with integrity. • To make changes as per customer after security clearance of the account. • Provide information to customers by showing them empathy and gaining their trust to come back again with any issues of products and will be happy to serve them again.• Providing clients with upsell opportunities for all accessible offers on their accounts.• Making customers leave with a smile by greeting them… Show more Main Duties:• To handle customer accounts with professionalism and with integrity. • To make changes as per customer after security clearance of the account. • Provide information to customers by showing them empathy and gaining their trust to come back again with any issues of products and will be happy to serve them again.• Providing clients with upsell opportunities for all accessible offers on their accounts.• Making customers leave with a smile by greeting them, actively listening, and being proactive. Show less -
🔹️Senior Customer Service Executive🔹️Teleperformance Jun 2020 - Jan 2021Mumbai, Maharashtra, IndiaMain Duties:• To handle customer accounts with professionalism and with integrity. • To make changes as per customer after security clearance of the account. • Provide information to customers by showing them empathy and gaining their trust to come back again with any issues of products and will be happy to serve them again.• Providing clients with upsell opportunities for all accessible offers on their accounts.• Making customers leave with a smile by greeting them… Show more Main Duties:• To handle customer accounts with professionalism and with integrity. • To make changes as per customer after security clearance of the account. • Provide information to customers by showing them empathy and gaining their trust to come back again with any issues of products and will be happy to serve them again.• Providing clients with upsell opportunities for all accessible offers on their accounts.• Making customers leave with a smile by greeting them, actively listening, and being proactive. Show less -
🔹️Security Staff🔹️Celebrity Cruises Perú Jun 2015 - Feb 2017United StatesMain Duties:• To perform security functions onboard ship and monitor access points of ship.• To perform screening of guests and their belongings. • To remove dangerous goods from guests and keep them in safe custody.• To perform patrolling on board the ship as well as dock premises from time to time.• Perform safety and security duties aboard the ship during simulated exercises and emergency circumstances. • Pilot transfer from ship to Ship Bridge and vice… Show more Main Duties:• To perform security functions onboard ship and monitor access points of ship.• To perform screening of guests and their belongings. • To remove dangerous goods from guests and keep them in safe custody.• To perform patrolling on board the ship as well as dock premises from time to time.• Perform safety and security duties aboard the ship during simulated exercises and emergency circumstances. • Pilot transfer from ship to Ship Bridge and vice versa.• Monitor and conduct inspections on cargo/catering products being loaded onto the ship.• To focus on achieving 100% guest satisfaction by providing superior services. Show less -
🔹️Assistant Security Manager🔹️Indigo (Interglobe Aviation Ltd) Feb 2009 - May 2015Mumbai, Maharashtra, IndiaMain Duties:• Manage and oversee the multitasking security and customer service team of Indigo Airlines.• Manage and monitor Indigo Airlines' security functions (Airport/Cargo/Catering).• Profiling, passport, and visa verification for Indigo Airlines passengers.• Secondary Ladder Point Checks for Indigo Airlines.• Surveillance at all the allocations for Indigo Airlines.• To mail incident report/daily security observation reports by mail, maintain case follow-up… Show more Main Duties:• Manage and oversee the multitasking security and customer service team of Indigo Airlines.• Manage and monitor Indigo Airlines' security functions (Airport/Cargo/Catering).• Profiling, passport, and visa verification for Indigo Airlines passengers.• Secondary Ladder Point Checks for Indigo Airlines.• Surveillance at all the allocations for Indigo Airlines.• To mail incident report/daily security observation reports by mail, maintain case follow-up, communicate with other authorities, and keep self-updated.• X-RAY screening / Physical inspection of carry-on luggage and cargo.• Managing Baggage reconciliation area, managing reservations, check-in counters, cash handling, and boarding gate.• Ramp audit/Ramp supervision in addition to aircraft marshalling. Show less
Sunny Miranda Education Details
Frequently Asked Questions about Sunny Miranda
What company does Sunny Miranda work for?
Sunny Miranda works for Emirates
What is Sunny Miranda's role at the current company?
Sunny Miranda's current role is Customer sales and services agent.
What schools did Sunny Miranda attend?
Sunny Miranda attended Shri L P Rawal College Of Eduction & Research Mira Road (East) Dist. Thane 401 107.
Who are Sunny Miranda's colleagues?
Sunny Miranda's colleagues are Hasan Iqbal, William Kahindi, Sajid Dhansay, Teresa Del Gonçalves, Mussarrat Parveen, Manoubi Gasri, Gnankpe Sanni.
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Sunny Miranda
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Sunny Miranda
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