Sunny Chhabra Email & Phone Number

Pune, Maharashtra, India

• Strategic Leadership: Demonstrated expertise in managing complex, multi-disciplinary projects with a collaborative leadership style, consistently meeting or exceeding project targets and timelines.
• Client-Centric Approach: Built and maintained strong client relationships, achieving a 95% client satisfaction rate and increasing client retention by 10% through quality service delivery and effective relationship.
• Agility and Continuous Improvement: Implemented Agile methodologies to streamline processes, achieving a 30% improvement in task completion rates and reducing project delays by 20%.
• Communication Excellence: Outstanding communication skills, adept at engaging stakeholders across all levels, resulting in an increase in project alignment and a reduction in project misunderstandings by 15%.
• Generative AI Implementation in Service Delivery: Partnered with Generative AI and analytics teams to implement AI-driven solutions, which enhanced service delivery by automating 40% of manual processes and reducing.
• Client Service Delivery & Relationship Management: Directed the delivery of high-quality services for a portfolio of over 50 clients, maintaining a client satisfaction rate of 95%. Defined and managed SLAs and KPIs.

Maharashtra, India

 Strategic Program Leadership: Led a $10M technical support initiative, achieving a 15% efficiency boost and maintaining 99% on-time, on-budget delivery. Delivery Excellence: Optimized critical processes, achieving a 95% service level and boosting customer satisfaction by 10 points in 3 months. Cross-Functional Collaboration: Managed cross-functional.

Hyderabad, Telangana, India

• Drive results on complicated projects by coordinating efforts across departments. Successfully leveraged the combined expertise of a multifaceted team to achieve exceptional outcomes.
• Used formidable analytical and problem-solving skills; drew upon data-driven inferences in making selections. Learned useful information that will help move the project forward and foster growth.
• Project updates were effectively communicated and presented to stakeholders at all levels. Facilitated shared understanding and agreement, resulting in a more cohesive project.
• Created mobile-friendly e-commerce layout; 29% increase in quarterly user engagement. June 2016: Realised business expansion and improved relationships with customers.
• Worked with the store manager to plan and implement cost-cutting measures. Successfully reduced overhead expenses by 15%, displaying fiscal savvy and collaboration.
• Collaborated with various departments, including marketing and product development, to ensure alignment of strategies and initiatives.

Pune Area, India

• Drive results on complicated projects by coordinating efforts across departments. Successfully leveraged the combined expertise of a multifaceted team to achieve exceptional outcomes.
• Used formidable analytical and problem-solving skills; drew upon data-driven inferences in making selections. Learned useful information that will help move the project forward and foster growth.
• Project updates were effectively communicated and presented to stakeholders at all levels. Facilitated shared understanding and agreement, resulting in a more cohesive project.
• Created mobile-friendly e-commerce layout; 29% increase in quarterly user engagement. June 2016: Realised business expansion and improved relationships with customers.
• Worked with the store manager to plan and implement cost-cutting measures. Successfully reduced overhead expenses by 15%, displaying fiscal savvy and collaboration.➤ Specialties: Program Management, Digital.

Pune Area, India

• Led cross-functional teams in the execution of complex projects, driving seamless collaboration among departments and ensuring the timely delivery of high-quality results.
• Designed and executed comprehensive training programs for new hires, enabling them to quickly integrate into the team and contribute effectively to project objectives.
• Collaborated closely with clients to understand their unique requirements, provided regular updates on project progress, and ensured alignment with their expectations.
• Actively participated in the development of innovative solutions to address operational challenges, contributing to the company's reputation as a leader in process optimization and service excellence.
• Proactively identified opportunities for automation and technology integration, streamlining workflows and increasing overall operational efficiency.
• Collaborated with senior management to define strategic goals, aligning project objectives with the company's long-term vision and ensuring consistent progress towards organizational targets.

Study of organization’s existing IT based Supply Chain Management System and suggests new Concepts / Strategy by way of using ERP techniques.Result: Based on data collection, analysis and findings; new concepts / strategies were suggested to strengthen the SCM system (especially internal departmental control and control). Project findings were appreciated.

Pgdm, Marketing

PGDM in Marketing and Operations 1. Learned about, How to work in a team environment? 2. Tracking commercials so how to run a project.

B.C.A, Computer Science

BCA 1. Learned about, Database Management System - SQL and all Communication system 2. Statistics 3. Web technologies like HTML, Advanced.