Worked on projects across the Lash portfolio which includes Product support for the in-house CRM healthcare, innovating the existing CRM solution by building new features through medium of proof of concepts, migration and new feature rollout projects.• Act as a liaison between IT and Business stake holder's teams to convey technical material to non-technical team members, and to convey non-technical concepts to technical team members and also Played the role of product business analyst to lay down the best solution based on the issue reported by business leveraging robust experience in healthcare domain including Payer, Provider.• Currently working on projects across the Lash portfolio which includes Product support for the in house CRM healthcare application and upgrading the existing solution by building new features through medium of proof of concepts, migration and new feature roll out projects.• Elicit and document requirements for provider portal, CRM and data feeds for pharmaceutical clients. Provide project leadership as BA lead in Agile Development Environment.• Expertise provided in agile scrum ceremonies task, role & activities: Self-organization, organize daily planning meetings, facilitate daily standup meetings, determine sprint priorities – ROI, organize & maintain product backlog, hold team members responsible for tasks, keep team focused on current sprint requirements, managing team, find new opportunities, defect resolution, change request, enhancement, shield team from interruptions during sprints, setup sprint review & planning sessions, tracked & maintained burn-out charts, promote use of agile engineering best practices & scrum principles.• Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, with the desired results.• Mitigated risk factors through careful analysis of data. Anticipated and managed change effectively in rapidly evolving global business environments.

CIBC developed a mortgage management system which involved mortgage underwriting, mortgage servicing and mortgage insurance components. The mini-ERP was integrated with collections system, billing and accounting systems. • Lead a team of 10 Business Analysts to ensure customer satisfaction and deliver quality project on time and within budget.• Worked on the current AS-IS functionality of the system• Responsible for the onboarding of new clients and the production support of existing clients with a primary focus on the client’s referential data, including security master, pricing and valuations, and portfolio data.• Provided daily production support for the client’s trading process, including initial equity and fixed income security setup, portfolio setup and maintenance, security valuation, mortgage factor and variable rate maintenance, and general security master file integrity.• Interfaced daily with the client’s trade desk personnel, portfolio management and portfolio accounting teams, as well as multiple teams within the organization to ensure that all data elements are maintained in an accurate and in a timely manner.• Interacted and provided support to numerous teams and departments within the organization, including Trade Settlement, Corporate Actions, Portfolio Control, and Business Support and has daily SLAs that must be met in order to support the client’s middle office services.• Coordinated and prioritized testing of applications involved in creating the test plan, test data, and test cases documents.• Managed and facilitated multiple workgroups in requirements gathering activities, plan, manage, track, and communicate project progress, managed client expectations, and coordinated with numerous other development activities contributing to a highly visible data warehouse• Extracted, discussed, and refined business requirements from business users and team members.

Cetera Financial Group is one of the nation’s largest privately-held, independent broker-dealer and Wealth Management families. Through its four independently managed firms: Cetera Advisors LLC, Cetera Advisor Networks LLC, Cetera Wealth Management (Cetera Investment Services LLC). • Wrote test plans and test cases based on the business requirements which involved market risk analysis, structured products, documentation, value at risk, risk and return optimization.• JAD Sessions, vendor meetings for third party application management.• Evaluated business requirements for enterprise business application integration while delivering New / Modified enhancements• Participated in converting the business requirements to software specifications using Rational UML. • Highlighted any potential risks to the environment by categorized them in risk• Involved in the meetings with business process owners, SME (subject matter experts), and Security Audit team for requirements gathering and verification stage• Wrote Use Cases and produce Activity diagrams, Develop requirements specifications and Documentations using JIRA/ HP-ALM• Interacted with other team’s thorough JAD, walkthroughs, teleconferences, meetings etc. to resolve various issues• Validated the scripts that they executed correctly and meets the scenario description and Participate in development projects as advisor in the area of business and systems use• Develop impact and preliminary analyses, and participate actively in their implementation• Observe the standards and procedures established by the project office and Track business needs during development phases• Provided user support and Analyzed user requirements and training to new hires• Implemented an Enterprise Risk Management (ERP) framework for assessing and addressing risks and opportunities• Delivered UAT documentation to BA to make recommendations on changes to applications.• Designed UML diagrams using UML and Rational Rose

India Glycols holds the distinction of being the only green petrochemical company of its kind. It is one of the leading manufacturers of glycols, ethoxylates and PEGs, performance chemicals, glycol ethers and acetates, natural gums and potable alcohol. • Responsible for requirement and design documentation review, identification of Customer Management software anomalies and test results, customer interaction and IT management• Rapid Application Development (RAD) principle was used in acute functionalities to design, document and manage requirements throughout the life cycle of the project, including definition, design and testing phases• Involved in meetings and workshops to discuss high level requirements and developed User Requirements Specification Document (URD)• Conducted GAP Analysis in understanding how the upgraded system carries out the business functions and assists in ensuring the timely and effective implementation• Managed Version Control, each version of the application was stored in Clear case and necessary modifications, updates and analysis were done.• Worked closely with Developers and User Representatives, participated in the product design process including specifications, end-user reviews and application walk-through• Developed business use cases in most instances, worked extensively on Rational Requisite Pro in gathering user Requirements, manage Workflows and elicit Communication plans• Generated Use Case diagrams using Visio to depict process flows, timelines and cost-benefit models• Configured test environment for specific test cases, created test data, executed automated or manual unit tests, documented results and updated defect-tracking systems• Used Test Director to invoke the scripts, initially performed the baseline testing, organized all the scripts systematically and generated reports• Interacted with Development and QA Team to ensure overall quality and scalability of the software