CLIENT SUPPORT & COORDINATION● Ensuring a good relationship with the Client● Ensuring customer delight by achieving delivery & quality service● Handling all Client related issues and resolving the same on time● Collection and Collection timelines to be maintained at the end of the billing cycle● Good negotiation and communication skills● Handling and resolving escalations, building client loyalty and providing a good value add for our clientsRELATIONSHIP EXECUTIVE● Serving as the main point of contact between clients and employees● Learning the needs of clients and developing plans to meet them● Regularly checking in on clients to ensure they're satisfied with the company● Addressing any concerns or issues a client may have and working with account managers or leadership to resolve them● Presenting the client with a contract and setting any terms as agreed upon by both the company and client● Researching competitors and learning how to stay ahead of the competition to recruit and keep new customers● Collaborating closely with other departments to build strategies that ensure they satisfy clients with the company's product or serviceCOORDINATION & CUSTOMER SERVICES PROVIDER● Answer incoming queries through email or chat and take appropriate actions● Attend mandatory training sessions to stay updated on product or company policy changes ● Attend mandatory training sessions to stay updated on product or company policy changes● Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input ● Relayed information between operations team leader, other managers, and individual team members, guaranteeing to communicate clearly.● Provided insight into operational success on a small scale, creating reports for review by team leaders and executives.

CLIENT SUPPORT & COORDINATION● Build relationships with key employees among customers● Create plans to address clients’ business needs● Advise clients on creating profitable processes● Schedule regular meetings with customers to ensure they are satisfied● Act as point of contact for complaints and escalate issues as appropriate● Help sales team up-sell or cross-sell services and products● Ensure both the company and clients adhere to contract terms● Study competition to find new ways to retain customers● Set sales and revenue targets and work diligently to meet them● Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needsRelationship Executive● Meeting with potential clients to gauge the utility and viability of prospective working relationships.● Ensuring regular contact with existing clients to maintain our company's presence.● Conducting in-depth needs assessments to better understand each client's requirements.● Identifying a range of our offerings that could meet the goals and values of each client.● Proposing and deliberating potential solutions in consultation with clients.● Prompting clients to upgrade their existing packages and to purchase additional offerings.● Settling clients' concerns in a swift and professional manner.● Harnessing internal relationships to better address clients' needs and to maximize our profits.TEAM SUPPORT● Managing a team of representatives offering customer support.● Overseeing the customer service process.● Resolving customer complaints brought to your attention.● Creating policies and procedures.● Planning the training and standardization of service delivery.● Monitoring the work of individual representatives and of the team.● Conducting quality assurance surveys with customers and providing feedback to the staff.● Possessing excellent product knowledge to enhance customer support.● Maintaining a pleasant working environment for your team.

TEAM MANAGEMENT● Set clear team goals and KPIs along with delegate tasks and set project deadlines● Oversee day-to-day teams' operation and performance and perform a regular performance evaluation● Develop a well-designed and motivating evaluation program and create a healthy and motivating work environment and atmosphere● Communicate with teams about their performance. Monitor team performance and report on metrics● Discover training needs and provide coaching● Discuss team members’ feedback and resolve any issues or conflicts, besides, to plan and organize team-building activitiesCLIENT RELATIONSHIP MANAGEMENT● Assist customers as needed with setting up and navigating programs or software associated with product or services● Directly from a customer reaching out for some issue or any critical or overdue customer support ticket. ● Support Client when required and helps to build a relationship. ● Assist in creating training courses and materials for other members of the department● Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company● Understand and balance the customer’s desired touch level, and intervene accordingly with appropriate inputs and advise.

 Demonstrate detailed product knowledge when assisting clients  Coordination via calls and personal visits Hard Core Sales Talking to prospects and selling them subscription offer Understanding the market trends and strategies to ensure the best results