RESPONSIBILITIES• Taking inbound calls from Coles Online customers and resolve their inquiries • Updating customer accounts with appropriate notes and details after the call• Liaise with stores and CSA's to assist in the delivery of orders to customers• Answering calls from Stores and Drivers to help them with their Inquiries• Outbound calls to coordinate customer deliveries• Send appropriate emails/SMS/ Communications to Stores following calls from customers where applicable• Process B2B customer requests• Process and respond to customers and Store Emails in the Customer care and priority Inbox• Escalate critical issues to the Management, where required• Ensuring the call flow process is followed as per the QA guidelines• Ensuring a safe, healthy, and sustainable workplace for all employees and contractors, report workplace Hazards, and provide a safe and positive workplace.• Complete all necessary training requirements and professional development opportunities

• Generating new Business area, clients. Promote Company image arrange promotional activities-media, press and programs. Follow up inquiries, promote company services to Commercial construction companies, discuss & negotiate with Estimators, Project Managers. • Site visits, Conducting needs analysis, Estimating, Providing accurate quotes • SME support to Contractors• Driving sales of commercial solar systems• Developing promotional materials aimed at commercial and residential audience

Commercial & Domestic Solar systems- https://sunterra.com.au/RESPONSIBILITIES• Network applications handling• Lodge power network applications for solar connections, Call customers to get additional details if needed, Track network application results and update job profiles • Installation schedules • Answer installation phone lines, Book installations between customers and installation teams, Prepare paperwork for each job, Liaise with the purchasing team to get materials ready, Constantly update customers and related team members about progress, Collect completed paperwork from installers • Preparation of EG/PV forms, EWR forms, STC forms and coordinate & receive CES from Installers • Warehouse support- Assist the Warehouse Manager in Despatches, In-coming goods (In containers, Pallets & Parcells. Prepare despatch notes, post them in the Intranet, check stock availability.• Coordinate with relevant Victorian Electricity Retailers like AGL, Energy Australia, Origin, Red Energy, Alinta, Click Energy, Lumo, Momentum, etc… for Documentation & solar meter upgrade, Vic Solar Rebates & Federal rebate. If necessary contact Distributors-United, Ausnet, Jamena, Powercor & Citipower for any other documentation discrepancy. Make the request on POWERCOR E-portal for Installations. • Maintenance schedules • Troubleshoot for customers over the phone or via emails, Arrange maintenance teams to do maintenance work, Track progress for each maintenance work until fully complete • Feedback and reports • Constantly obtain advice from the management to solve problems, Submit a daily report to the management• All documentation activities are channeled through Salesforce and Slack (ERP)

Responsibilities Technical Inputs to the existing product/service operation# To build the Marketing platform through existing Technical services provide. # Plan & make a Marketing Plan for the Company (Business) with follow up tools# Then develop the technical approach to the Marketing process. # Develop the business into new segments; especially commercial sector-Education, Government, real estate, manufacturing, Commercial offices.# Develop professional standard document system, business lead & offer follow up system, separate product/service promotion procedures, making presentations for each segment or product/service.# Brand development, web site optimization, and advertising revenue. Developed brand strategy and statistics systems.# Branding of the Company & in that process, develop a professional image with logo, technical service presentation improvements, Liaise with commercial clients & build a long term relationship.EHC is now with a large team of employees and vehicles along with an army of devoted customers and a decade of hard work.It is one of the fastest-growing heating and cooling companies in Victoria. EHC covers Melbourne city and all suburbs.Covering Domestic Heating & Cooling, Commercial Heating & Cooling, and Hot water Services providing professional heating & cooling services to Melbourne city and residents of all suburbs for TEN YEARS now and have built a strong reputation for high quality, friendly service.Its reputation as a formidable Service provider in Commercial HVAC/Mechanical services is growing by the day considering the number of commercial Projects it covers.Successful proposals completed in my tenure are, 1. Glen Waverley Primary School Sports Hall-Glen Waverley2. Glennallen Primary School stage 2-Bentleigh East3. Valkstone Primary School, Stage 24. Frankston High School -7-10 year Campus-Frankston5 Swinburne University Library Upgrade- Crydon, Wantirna & Hawthorn6. Fountain Gate Secondary College, Narre Warren-

• Promotion of Commercial Solar systems – Visit Factories, Warehouses, Entertainment facilities, Educational facilities, Offices etc.. and provide prospective clients with technical knowledge, potential in Solar system, benefits • Prepare & execute promotional activities relate to Residential & Commercial Solar systems• Generate Inquiries on Heating, Cooling & Ventilation through subscribed websites, schedule site visits, quote, send Technicians for jobs, Procurement, handle suppliers & payment follow up• Follow up with Easy payment scheme activities

The Duties & functions are,1.) Confer with management, production, staff to discuss project specifications and procedures, 2) Coordinate and direct projects, making detailed plans to accomplish goals and directing the integration of technical activities.3) Analyze technology, resource needs, to plan and assess the feasibility of projects.4) Plan and direct the installation, testing, operation, maintenance, and repair of facilities and equipment.5) Direct, review, and approve Project Design and changes.6) Recruit employees; assign, direct, and evaluate their work; and oversee the development and maintenance of staff competence.7) Prepare budgets, and direct the negotiations.8) Develop and implement policies, standards and procedures for the engineering and technical work performed in the department, service.9) Perform administrative functions such as reviewing and writing reports, approving expenditures, enforcing rules, and making decisions about the purchase of materials or services.10) Review and recommend or approve contracts and Cost Estimates11) Present and explain proposals, reports, and findings to Managements.12) Set technical goals within broad outlines provided by top management.13) Direct the Process of water control & treatment Plant14) In the H&S committee & implement recommendations.15) Overall responsibility of ISO-14001-2004 & ISO-14064-1 Post Project Report is in the summary

Duties and Functions includes,• Make engineering proposals and quotations for Commercial Hot Water systems, Solar Hot Water Systems, Pressure Pump/s Systems, and Submersible Storm water Pump/s Systems, Submersible Sewer Pump/s Systems, and Rain Water Reclaim Pump's Systems.• Liaise with Hydraulic Consultants, Hydraulic and Plumbing Contractors & Follow up of proposals• Execute the manufacturing process, Make Drawings and specifications for submission for Consultants for approval and manufacturing, Quality Assurance of manufactured Items/ Systems Documentation and Product / System Manual preparations.• Visit Sites and liaise with Site Staff• Preparation of Material Schedule and ordering materials for manufacturing and serviceDepartment, Payment settlements and follow-upsPrepare assembled systems to be transported to site.

Manage the Technical & sales and report to Managing Director, Promote Industrial and Commercial fans, Wind Turbine Ventilators and evaporative cooling equipment,Conduct presentations and technical seminars, Arrange customer service records and monitor them periodically,Involve in commercial activities

YOKOGAWA & SAMSON Process Instrumentation sales for Pressure, Temperature, Flowm & LevelGermania P/L Company specializes in Designing systems, Supply, install and maintain Process control InstrumentationRESPONSIBILITIES• Sale, Installation and commissioning of Control Instrumentation, Foreign Indenting, ordering, correspondence with International Suppliers and distributors to corporate and individual customers,• Plan and carry out sales promotion activities, Seminars.

ACHIEVEMENTS• Met all KPIs, including:• Covering both Steam Engineering & Control Instrumental respectively• Complete and send five Sales, quotes & business Reports to Headquarters/week• Kept the after-sales issue rate at below 2%RESPONSIBILITIES• Cover the existing client base of 400+ within a calendar year including• Textile & Apparel factories• Distilleries & Breweries• Rubber, poly works & Plastic factories• Food processing plants• Beverage factories• Installation of Steam accessories, implement technical plan and troubleshoot• Scheduling Factory /site visits• Conducting one-on-one technical presentations • Providing subject-matter expertise • Translating jargon into accessible language, highlighting simplicity of benefits• Overseeing all aspects of action phases, including:• Negotiating with the manufacturing plants • Managing technical personnel to ensure sold solution is installed