My background in Customer Service/Operations has enabled me to be a key contributor in new and existing program implementation by providing billing requirements and controls.Key responsibilities of this role:1. Work closely with cross functional teams in Order to Cash workflow to operationalize programs that require billing.2. Analyze data and manage controls to ensure billing is accurate, timely, complete and that we are able to collect on the invoices.3. Manage over ten billable programs and counting.

Expanded responsibilities from previous position as a Customer Service Representative. Worked in cross-functional team to design, implement, and support new programs and processes for efficiency and scalability. Provide outstanding customer and program solutions support.Key Contributions:Lead resource and tester for the integration of Oracle ERP with SalesforceKey SME for the implementation of new add-on’s for the online store platformBilling System ConsultantProgram Management:Lead support for eCommerce platformTraining:Planned, created and executed trainingDeveloped escalation protocol for service related programs