Monitor and manage HVACs and PDUs in the data centers. Other monitor activities includes Solar Winds, Commvault, Citrix, Cloverleaf, Epic, etc to report usual activity to analysts. Solar Winds monitoring includes setting up application, storage, system health, reports and alert notifications on windows/linux machines. Monitor system backups with CommVault and submit failed reports for backup analyst for review. Collaborate with other teams on improving in areas such as Solar Winds monitoring… Show more Monitor and manage HVACs and PDUs in the data centers. Other monitor activities includes Solar Winds, Commvault, Citrix, Cloverleaf, Epic, etc to report usual activity to analysts. Solar Winds monitoring includes setting up application, storage, system health, reports and alert notifications on windows/linux machines. Monitor system backups with CommVault and submit failed reports for backup analyst for review. Collaborate with other teams on improving in areas such as Solar Winds monitoring, CommVault backups and data center activities. Activities in the data center involves: rack/unrack servers/devices, keep clean and operational temperature environment, managing backup tapes, route/cleanup cables (fiber/copper) and submitting status reports to management. resolving department incidents through Heat ticketing system. Update data center and rack images representation thru Visio. Show less

Provide customer service, diagnostics and repairs on: Dell products, HP products, smart TVs, and printers at customer location. Assist in server installations.

Reimage windows XP to Windows7 thru Active Directory Windows Deployment Services, addworkstations to domain, Transfer user’s old XP profile to new Windows 7 workstation, roll outworkstations to designated offices, erase data from old workstations thru Kill Disk, troubleshootinghardware/software/network issues.